# ServiceNow **Canonical:** https://apis.io/providers/servicenow/ **Website:** https://www.servicenow.com/ **APIs profiled:** 63 ServiceNow provides cloud-based platform services that automate enterprise IT operations. ## Kin Score — 65.0 / 100 (strong) Scored 2026-08-20 under rubric 0.12.0. Trend: flat (-1.9 from 66.9). | Facet | Score | |---|---| | Discoverability | 48.1 | | Contract Quality | 73.1 | | Governance | 43.2 | | Contract Governance | 43.2 | | Operational Transparency | 42.1 | | Developer Ergonomics | 90.5 | | Commercial Clarity | 65.8 | | Access Clarity | 65.8 | ## Agent readiness — 47.4 (agent-ready) | Dimension | Value | |---|---| | Spec Presence | yes | | Agentic Access | derived | | Reversibility Documented | no | | MCP Server | no | | Auth Clarity | yes | | Idempotency | no | | Error Semantics | verified | | OpenAPI Examples | verified | | Rate Limit Signal | documented | | Event Surface Described | derived | | Agent Skills | yes | | Well Known Catalog | no | | Consent Identity | no | | Agent Card | no | | Dry Run Mode | no | ## Access Enterprise · Self-serve signup — onboarding: self-serve, pricing: enterprise, trial: no (confidence: high). ## APIs (63) - **ServiceNow Batch API** — The ServiceNow Batch API enables sending multiple REST API requests in a single HTTP call, reducing network overhead and improving integration performance. Each request in the b... - **ServiceNow Knowledge Management API** — The ServiceNow Knowledge Management REST API provides endpoints for searching and retrieving knowledge articles, including most-viewed and featured articles. It supports public ... - **ServiceNow Identification and Reconciliation API** — The ServiceNow Identification and Reconciliation API provides a REST endpoint for creating or updating configuration items (CIs) in the CMDB using the platform's identification ... - **ServiceNow Performance Analytics API** — The ServiceNow Performance Analytics API provides REST endpoints for retrieving performance analytics data including scores, breakdowns, and widget data. It enables integration ... - **ServiceNow Scripted REST APIs** — ServiceNow Scripted REST APIs allow developers to create custom REST API endpoints on the Now Platform using server-side JavaScript. They support custom request processing logic... - **ServiceNow GraphQL API** — The ServiceNow GraphQL API framework allows developers to create custom GraphQL API schemas on the Now Platform for querying record data from components or external systems. It ... - **ServiceNow Application Service API** — The ServiceNow Application Service API provides REST endpoints to create, modify, and update application services in the CMDB. It requires users to have the app_service_admin ro... - **ServiceNow Case API** — The ServiceNow Case API provides REST endpoints for creating, retrieving, and updating Customer Service Management (CSM) case records. It supports the full case lifecycle includ... - **ServiceNow Account API** — The ServiceNow Account API provides REST endpoints for retrieving and managing customer account records within Customer Service Management (CSM). It enables external systems to ... - **ServiceNow Consumer API** — The ServiceNow Consumer API provides REST endpoints for retrieving and updating CSM consumer records. It supports managing individual consumer profiles and can generate new soci... - **ServiceNow CSM Attachment API** — The ServiceNow CSM Attachment API provides REST endpoints for uploading and managing file attachments on Customer Service Management records such as cases and interactions. It e... - **ServiceNow Email API** — The ServiceNow Email API provides REST endpoints for sending email messages from the Now Platform. It allows external systems and integrations to trigger email notifications and... - **ServiceNow CI/CD API** — The ServiceNow CI/CD API provides REST endpoints for integrating ServiceNow application development with continuous integration and continuous delivery pipelines. It supports op... - **ServiceNow CI/CD Update Set API** — The ServiceNow CI/CD Update Set API provides REST methods to create, retrieve, preview, commit, and back out update sets. It enables automated deployment workflows by allowing C... - **ServiceNow DevOps API** — The ServiceNow DevOps API provides REST endpoints for integrating external DevOps toolchains with ServiceNow's DevOps Change Velocity product. It enables automated change reques... - **ServiceNow DevOps Config API** — The ServiceNow DevOps Config API provides REST endpoints for managing DevOps configuration data and policies. It supports configuration validation and compliance checks as part ... - **ServiceNow CMDB Meta API** — The ServiceNow CMDB Meta API provides REST endpoints for retrieving metadata about CMDB classes, including their attributes, relationships, and hierarchy. It enables developers ... - **ServiceNow CMDB Data Ingestion API** — The ServiceNow CMDB Data Ingestion API provides REST endpoints for bulk ingesting configuration item data into the CMDB from external data sources. It supports high-volume CI da... - **ServiceNow MetricBase Time Series API** — The ServiceNow MetricBase Time Series API (formerly Clotho) provides REST endpoints for storing, retrieving, and transforming time series metric data on the Now Platform. It is ... - **ServiceNow Interaction Management API** — The ServiceNow Interaction Management API provides REST endpoints for creating and managing customer interactions across multiple channels. It supports omnichannel routing and e... - **ServiceNow Voice Interaction Resource API** — The ServiceNow Voice Interaction Resource API provides REST endpoints for integrating telephony and voice systems with ServiceNow. It enables Contact Center as a Service (CCaaS)... - **ServiceNow User Role Inheritance API** — The ServiceNow User Role Inheritance API provides REST endpoints for querying the role inheritance hierarchy for users and groups. It enables external systems to determine effec... - **ServiceNow HR API** — The ServiceNow HR API provides REST endpoints for managing Human Resources Service Delivery (HRSD) data including employee cases, lifecycle events, and HR service requests. It e... - **ServiceNow Event Management Topic Open API** — The ServiceNow Event Management Topic Open API provides REST endpoints for managing event topics and subscriptions within IT Operations Management. It enables external monitorin... - **ServiceNow Predictive Intelligence API** — The ServiceNow Predictive Intelligence API provides REST endpoints for accessing machine learning prediction models on the Now Platform. It supports classification, similarity m... - **ServiceNow AWA Agent API** — The ServiceNow AWA Agent API provides REST endpoints for managing agent availability, presence, and capacity within Advanced Work Assignment (AWA). It enables external systems t... - **ServiceNow AWA Offer Work API** — The ServiceNow AWA Offer Work API provides REST endpoints to assign or transfer work items to agents through the Advanced Work Assignment engine. It enables programmatic distrib... - **ServiceNow Virtual Agent Bot Integration API** — The ServiceNow Virtual Agent Bot Integration API provides REST endpoints for integrating external messaging platforms and chatbot frameworks with ServiceNow Virtual Agent. It en... - **ServiceNow Openframe API** — The ServiceNow Openframe API provides REST endpoints that enable Contact Center as a Service (CCaaS) providers to create and update interaction records without using the Operati... - **ServiceNow AI Assets API** — The ServiceNow AI Assets API provides REST endpoints to retrieve, update, and create AI assets such as systems, data sets, prompts, and models. It supports AI governance and inv... - **ServiceNow Lead API** — The ServiceNow Lead API provides REST endpoints to create, update, and retrieve marketing leads and their associated lead line items. It enables integration with external market... - **ServiceNow Sales Agreement API** — The ServiceNow Sales Agreement API provides REST methods for creating new sales agreements and retrieving existing sales agreements by sys_id. It supports contract management wo... - **ServiceNow Agent Client Collector API** — The ServiceNow Agent Client Collector (ACC) API provides REST endpoints for managing agent client collectors used in IT Operations Management. It enables programmatic interactio... - **ServiceNow Agent Mapping API** — The ServiceNow Agent Mapping API provides REST endpoints for managing agent mapping configurations. It enables external systems to create and manage mappings between external ag... - **ServiceNow Automation Center API** — The ServiceNow Automation Center API provides REST endpoints for managing and executing automation workflows on the Now Platform. It supports programmatic control of automation ... - **ServiceNow AP Invoice API** — The ServiceNow AP Invoice API provides REST endpoints for managing accounts payable invoice records on the Now Platform. It enables external financial systems to create, retriev... - **ServiceNow CSM Order API** — The ServiceNow CSM Order API provides REST endpoints for managing order records within Customer Service Management. It enables external systems to create, retrieve, and update c... - **ServiceNow CI Lifecycle Management API** — The ServiceNow CI Lifecycle Management API provides REST endpoints for managing the lifecycle states of configuration items (CIs) in the CMDB. It enables programmatic tracking a... - **ServiceNow Alarm Management Open API** — The ServiceNow Alarm Management Open API provides REST endpoints for managing alarm records within IT Operations Management. It supports creating, retrieving, and updating alarm... - **ServiceNow SAM Software Usage Data Integration API** — The ServiceNow SAM Software Usage Data Integration API provides REST endpoints for importing software usage and metering data into Software Asset Management. It enables third-pa... - …and 23 more, listed in full on the page. ## MCP servers (1) - **ServiceNow MCP Server** ## Agentic access (1) - **Servicenow Agentic Access** — 44 operations · 21 acting · 1 human-in-the-loop ## Security (3) - **Servicenow Authentication** — http/oauth2 · 3 schemes - **Servicenow Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC - **Servicenow Trust Center** — SOC 2 Type II, ISO 27001:2022, ISO 27017, ISO 27018, FedRAMP (High P-ATO, first achieved 2019), IRAP ## Plans (1) - **Servicenow Plans Pricing** ## Use cases (8) - **Incident Management Automation** — Automate incident creation, assignment, escalation, and resolution through Table and Predictive Intelligence APIs. - **Change Management Integration** — Integrate external CI/CD pipelines with ServiceNow change management for automated change request workflows. - **CMDB Synchronization** — Keep the CMDB in sync with external discovery and monitoring tools using Identification and Reconciliation APIs. - **Self-Service Portal Integration** — Build custom portals that browse service catalogs, submit requests, and track order status. - **Customer Service Orchestration** — Manage customer cases, contacts, and interactions across channels with CSM and Virtual Agent APIs. - **IT Operations Monitoring** — Ingest events and metrics from monitoring tools for centralized alert management and correlation. - **Data Migration And ETL** — Load data from external sources using Import Set APIs with transform maps for automated field mapping. - **Workforce Optimization** — Manage agent availability and route work items based on skills and capacity using AWA APIs. ## Tags Automation, Cloud Services, Digital Workflows, Enterprise Platform, ITSM, Processes, T1, Workflow-Automation, Workflows --- Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/servicenow/). Scores are computed from the provider's own public artifacts under a published rubric.