# ServiceMax

**Canonical:** https://apis.io/providers/servicemax/  
**Website:** https://www.servicemax.com  
**APIs profiled:** 0

ServiceMax is asset-centric field service management (FSM) software that helps equipment manufacturers and service organizations maximize equipment uptime, optimize technician productivity, and streamline service delivery. Its cloud platform, built natively on the Salesforce platform (ServiceMax Core and Asset 360), spans work order and workflow management, scheduling and dispatch (Service Board), preventive and predictive maintenance, contract and entitlement management, parts and inventory, offline-capable mobile tools (ServiceMax Go), real-time technician collaboration (Zinc), and customer self-service (Engage). Founded in 2007 and acquired by PTC in 2023, ServiceMax integrates with PTC's IoT and PLM portfolio (ThingWorx, Windchill) and exposes its data and workflows through the underlying Salesforce API surface rather than a standalone public developer API.

## Kin Score — 15.6 / 100 (emerging)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+1.1 from 14.5).

| Facet | Score |
|---|---|
| Discoverability | 61.1 |
| Contract Quality | 0.0 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 10.5 |
| Developer Ergonomics | 11.9 |
| Commercial Clarity | 28.9 |
| Access Clarity | 28.9 |

## Agent readiness — 0.0 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Unknown — onboarding: unknown, pricing: unknown, trial: no (confidence: low).

## Security (3)

- **Servicemax Domain Security** — TLSv1.3 · DMARC
- **Servicemax Vulnerability Disclosure** — disclosure policy published
- **Servicemax Trust Center** — trust center published

## Tags

Company, Enterprise Software, Field Service Management, Asset Management, Salesforce, Maintenance, Service Management, Mobile Workforce, IoT

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/servicemax/). Scores are computed from the provider's own public artifacts under a published rubric.