# ManageEngine ServiceDesk Plus

**Canonical:** https://apis.io/providers/servicedesk-plus/  
**Website:** https://www.manageengine.com/products/service-desk/  
**APIs profiled:** 2

ManageEngine ServiceDesk Plus is a comprehensive IT service management (ITSM) suite with incident, problem, change, release, and asset management modules, plus a CMDB and project management. ServiceDesk Plus is available as cloud (SaaS) or on-premises, and exposes a REST API for integrating external systems with requests, problems, changes, assets, and the CMDB.

## Kin Score — 30.5 / 100 (thin)

Scored 2026-08-21 under rubric 0.12.0. Trend: flat (+0.0 from 30.5).

| Facet | Score |
|---|---|
| Discoverability | 68.5 |
| Contract Quality | 49.0 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 2.6 |
| Developer Ergonomics | 23.8 |
| Commercial Clarity | 31.6 |
| Access Clarity | 31.6 |

## Agent readiness — 26.1 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (2)

- **ServiceDesk Plus REST API** — REST API for ServiceDesk Plus enabling programmatic management of requests, problems, changes, releases, assets, the CMDB, users, technicians, projects, and configuration items.
- **ManageEngine ServiceDesk Plus Requests API** — The Requests API from ManageEngine ServiceDesk Plus — 3 operation(s) for requests.

## Agentic access (1)

- **Servicedesk Plus Agentic Access** — 6 operations · 4 acting

## Security (4)

- **Servicedesk Plus Authentication** — oauth2 · 1 scheme
- **Servicedesk Plus Domain Security** — TLSv1.3 · HSTS · DMARC
- **Servicedesk Plus Vulnerability Disclosure** — security.txt · contact published
- **Servicedesk Plus Trust Center** — ISO 27001, HIPAA, GDPR

## Tags

ITSM, Help Desk, Incident Management, Asset Management, CMDB

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/servicedesk-plus/). Scores are computed from the provider's own public artifacts under a published rubric.