# Salesforce Service Cloud APIs

**Canonical:** https://apis.io/providers/service-cloud/  
**Website:** https://developer.salesforce.com/  
**APIs profiled:** 8

A collection of APIs for Salesforce Service Cloud, enabling customer service and support operations.

## Kin Score — 29.8 / 100 (thin)

Scored 2026-08-25 under rubric 0.14.0. Trend: flat (+0.0 from 29.8).

| Facet | Score |
|---|---|
| Discoverability | 53.7 |
| Contract Quality | 26.7 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 10.5 |
| Developer Ergonomics | 45.2 |
| Commercial Clarity | 36.8 |
| Access Clarity | 36.8 |

## Agent readiness — 18.0 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | bearer |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | no |
| Protected Resource Metadata | no |
| Dynamic Client Registration | no |
| Agentic Commerce | no |

## Access

Freemium — onboarding: unknown, pricing: freemium, trial: no (confidence: medium).

## APIs (8)

- **Service Cloud REST API** — Core REST API for Service Cloud operations including cases, knowledge articles, and customer interactions.
- **Service Cloud Case Management API** — Specialized API for managing support cases, case routing, and escalations.
- **Service Cloud Knowledge API** — API for managing knowledge articles, categories, and knowledge base operations.
- **Service Cloud Omni-Channel API** — API for managing omni-channel routing, presence, and work assignments.
- **Service Cloud Live Agent API** — API for real-time chat and messaging with customers.
- **Service Cloud Einstein Bots API** — API for building and managing AI-powered chatbots for customer service.
- **Service Cloud Streaming API** — API for receiving near real-time notifications of changes to Service Cloud data.
- **Service Cloud CTI API** — Computer Telephony Integration API for connecting phone systems with Service Cloud.

## Security (1)

- **Service Cloud Domain Security** — TLSv1.3 · DNSSEC · DMARC

## Plans (1)

- **Service Cloud Plans Pricing**

## Tags

Cloud, CRM, Customer Service, Enterprise, Salesforce, Support

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/service-cloud/). Scores are computed from the provider's own public artifacts under a published rubric.