# Serval

**Canonical:** https://apis.io/providers/serval/  
**Website:** https://www.serval.com/  
**APIs profiled:** 1

Serval is an AI-native IT service management (ITSM) platform for modern teams. It pairs an AI help-desk agent that resolves employee requests in Slack, Microsoft Teams, email, and a web portal with a separate admin-facing automation agent (Catalyst) that turns intent into deterministic, version-controlled TypeScript workflows. Serval covers ticketing, knowledge base, journeys (onboarding/offboarding), just-in-time access management with approval flows, campaigns, SLAs, and 130+ integrations. Its public REST API (v2), hosted MCP server, CLI, and webhooks let teams manage tickets, workflows, access, users, and audit logs programmatically, with US and EU data-residency regions.

## Kin Score — 52.1 / 100 (developing)

Scored 2026-08-17 under rubric 0.11.0. Trend: flat (+0.0 from 52.1).

| Facet | Score |
|---|---|
| Discoverability | 87.0 |
| Contract Quality | 65.7 |
| Governance | 3.1 |
| Operational Transparency | 36.8 |
| Developer Ergonomics | 56.5 |
| Commercial Clarity | 52.6 |

## Agent readiness — 32.4 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| MCP Server | yes |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | yes |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (1)

- **Serval Auth API API** — The Auth API API from Serval — 1 operation(s) for auth api.

## MCP servers (1)

- **serval-mcp.yml**

## Security (3)

- **Serval Authentication** — http-basic/http-bearer/oauth2 · 0 schemes
- **Serval Domain Security** — TLSv1.3 · HSTS · DMARC
- **Serval Trust Center** — trust center published

## Tags

Company, IT Service Management, ITSM, Help Desk, Workflow Automation, AI Agents, Access Management, Employee Support, Ticketing

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/serval/). Scores are computed from the provider's own public artifacts under a published rubric.