# Salesforce Service Cloud

**Canonical:** https://apis.io/providers/salesforce-service-cloud/  
**Website:** https://developer.salesforce.com/  
**APIs profiled:** 18

Salesforce Service Cloud is a customer service and support platform that helps businesses deliver smarter, faster, and more personalized customer service across all channels.

## Kin Score — 47.7 / 100 (developing)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 47.7).

| Facet | Score |
|---|---|
| Discoverability | 72.2 |
| Contract Quality | 70.5 |
| Governance | 26.5 |
| Contract Governance | 26.5 |
| Operational Transparency | 7.9 |
| Developer Ergonomics | 52.4 |
| Commercial Clarity | 40.8 |
| Access Clarity | 40.8 |

## Agent readiness — 30.3 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | derived |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Enterprise · Self-serve signup — onboarding: self-serve, pricing: enterprise, trial: no (confidence: high).

## APIs (18)

- **Salesforce Service Cloud SOAP API** — SOAP-based API for enterprise integration and complex service cloud operations.
- **Service Cloud Streaming API** — Real-time streaming API for push notifications and event-driven architecture.
- **Knowledge API** — API for managing knowledge base articles and content.
- **Einstein Bot API** — API for building and managing AI-powered chatbots for customer service.
- **Omni-Channel API** — API for managing omni-channel routing, agent presence, and work distribution across multiple service channels including chat, messaging, email, and voice.
- **Service Cloud Voice Telephony Integration API** — REST API for integrating telephony systems with Service Cloud Voice, enabling programmatic management of voice calls, call recording, and real-time transcription within the serv...
- **Service Cloud Voice for Partner Telephony API** — Developer API for connecting third-party telephony systems to Service Cloud Voice, including the Connector API for passing information between contact center platforms and Sales...
- **Agentforce Service Agent API** — REST API for building and deploying AI-powered service agents using Agentforce, enabling headless agent interactions, session management, and seamless escalation from AI agents ...
- **Salesforce Service Cloud Accounts API** — Operations for managing account records
- **Salesforce Service Cloud Availability API** — Agent availability and routing
- **Salesforce Service Cloud Cases API** — Operations for managing customer service cases
- **Salesforce Service Cloud Contacts API** — Operations for managing contact records
- **Salesforce Service Cloud Knowledge API** — Operations for managing knowledge articles
- **Salesforce Service Cloud Messages API** — Chat message operations
- **Salesforce Service Cloud Query API** — SOQL query operations
- **Salesforce Service Cloud Search API** — SOSL search operations
- **Salesforce Service Cloud Sessions API** — Chat session lifecycle management
- **Salesforce Service Cloud Settings API** — Chat deployment settings

## Agentic access (1)

- **Salesforce Service Cloud Agentic Access** — 18 operations · 7 acting

## Security (2)

- **Salesforce Service Cloud Authentication** — apiKey/http/oauth2 · 3 schemes
- **Salesforce Service Cloud Domain Security** — TLSv1.3 · DNSSEC · DMARC

## Plans (1)

- **Salesforce Service Cloud Plans Pricing**

## Tags

Case Management, CRM, Customer Service, Help Desk, Support, Ticketing

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/salesforce-service-cloud/). Scores are computed from the provider's own public artifacts under a published rubric.