# Salesforce Knowledge Management

**Canonical:** https://apis.io/providers/salesforce-knowledge-management/  
**Website:** https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/  
**APIs profiled:** 5

API for managing knowledge articles, categories, and data in Salesforce Knowledge. Enables creating, reading, updating, publishing, and archiving knowledge articles for customer self-service and agent-assisted support scenarios across multiple channels including internal app, public knowledge base, and customer portals.

## Kin Score — 43.4 / 100 (developing)

Scored 2026-08-21 under rubric 0.12.0. Trend: flat (+0.0 from 43.4).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 63.5 |
| Governance | 25.0 |
| Contract Governance | 25.0 |
| Operational Transparency | 10.5 |
| Developer Ergonomics | 38.1 |
| Commercial Clarity | 36.8 |
| Access Clarity | 36.8 |

## Agent readiness — 29.1 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Freemium · Self-serve signup — onboarding: self-serve, pricing: freemium, trial: no (confidence: high).

## APIs (5)

- **Salesforce Knowledge SOAP API** — SOAP API for managing knowledge articles with enterprise integration.
- **Salesforce Knowledge Management Articles API** — Knowledge article management operations
- **Salesforce Knowledge Management Categories API** — Data category management for knowledge articles
- **Salesforce Knowledge Management Search API** — Knowledge article search operations
- **Salesforce Knowledge Management Suggestions API** — Article suggestion operations for cases and communities

## Agentic access (1)

- **Salesforce Knowledge Management Agentic Access** — 11 operations · 4 acting

## Security (2)

- **Salesforce Knowledge Management Authentication** — http/oauth2 · 2 schemes
- **Salesforce Knowledge Management Domain Security** — TLSv1.3 · DNSSEC · DMARC

## Plans (1)

- **Salesforce Knowledge Management Plans Pricing**

## Tags

Articles, CRM, Customer Service, Documentation, Knowledge-Management, Support

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/salesforce-knowledge-management/). Scores are computed from the provider's own public artifacts under a published rubric.