# Regal

**Canonical:** https://apis.io/providers/regal-ai/  
**Website:** https://www.regal.ai/about  
**APIs profiled:** 10

Regal is a New York City-based AI Agent Platform purpose-built for contact center operations. The Regal platform lets enterprises design, test, deploy, monitor, and continuously improve AI Phone Agents, SMS Agents, Chat Agents, and WebRTC Voice Agents for inbound and outbound use cases including sales, customer support, scheduling, collections, and lead qualification. The product surface includes an Agent Builder (no-code prompts, actions, knowledge base, variants, languages, LLM models), a Sales Dialer, Journey Builder for orchestrating multi-channel customer experiences, Conversation Intelligence for QA and analytics, and a Copilot that automates agent design. Regal exposes a public REST API spanning a Custom Events ingest endpoint (events.regalvoice.com/events) for contact and event ingestion plus a v1 management API (api.regal.ai/v1) covering Branded Phone Numbers, Business Profiles, Active Phone Numbers, Campaigns, Dispositions, and outbound SMS message sending. The platform also publishes 40+ reporting webhook event types covering calls, SMS, MMS, email, voicemail, agent activity, contacts, and journey state, plus a Custom Actions framework that lets voice agents call out to customer-owned HTTP endpoints during conversations. Regal integrates natively with Segment, mParticle, HubSpot, Salesforce, Zendesk, Kustomer, Klaviyo, Braze, Marketo, Customer.io, Iterable, Microsoft Dynamics 365, Zoho, Hightouch, Cal.com, Calendly, Snowflake, S3, Slack, Microsoft Teams, Five9, Talkdesk, and 8x8.

## Kin Score — 79.4 / 100 (exemplar)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 79.4).

| Facet | Score |
|---|---|
| Discoverability | 83.3 |
| Contract Quality | 80.2 |
| Governance | 59.1 |
| Contract Governance | 59.1 |
| Operational Transparency | 76.3 |
| Developer Ergonomics | 63.7 |
| Commercial Clarity | 72.4 |
| Access Clarity | 72.4 |

Regulatory layer — **Telecommunications**: 75.0 (matched via tags).

## Agent readiness — 45.3 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | documented |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | documented |
| OpenAPI Examples | partial |
| Rate Limit Signal | documented |
| Event Surface Described | derived |
| Agent Skills | derived |
| Well Known Catalog | yes |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Enterprise · Self-serve signup — onboarding: self-serve, pricing: enterprise, trial: no (confidence: high).

## APIs (10)

- **Regal Reporting Webhooks** — Regal publishes 40+ reporting webhook event types covering agent activity, call lifecycle (placed, completed, IVR triggered, wrapup), call recording and transcript availability,...
- **Regal Branded Phone Numbers API** — Carrier-level branded caller ID and spam remediation
- **Regal Business Profiles API** — The Business Profiles API from Regal — 1 operation(s) for business profiles.
- **Regal Campaigns API** — The Campaigns API from Regal — 1 operation(s) for campaigns.
- **Regal Dispositions API** — The Dispositions API from Regal — 1 operation(s) for dispositions.
- **Regal Events API** — Contact creation, update, and custom event tracking
- **Regal Messages API** — The Messages API from Regal — 1 operation(s) for messages.
- **Regal Phone Numbers API** — The Phone Numbers API from Regal — 1 operation(s) for phone numbers.
- **Regal Users API** — List and retrieve Regal user accounts — both human agents and AI agents — with their skills, teams, custom attributes and eligible routing queues. List Users supports cursor pag...
- **Regal Call Handoffs API** — Retrieve routing instructions and call metadata after a Regal AI voice agent leaves a live call. The response carries the routing decision (route.type of skill, external, agent ...

## MCP servers (1)

- **Regal MCP**

## Agentic access (1)

- **Regal Ai Agentic Access** — 9 operations · 5 acting

## Security (4)

- **Regal Ai Authentication** — apiKey · 1 scheme
- **Regal Ai Domain Security** — TLSv1.3 · HSTS · DMARC
- **Regal Ai Vulnerability Disclosure** — Hackerone · security.txt · contact published
- **Regal Ai Trust Center** — SOC 2, HIPAA, GDPR, CCPA

## Plans (1)

- **Regal Ai Plans Pricing**

## Tags

Artificial Intelligence, AI Agents, Voice AI, Contact Center, Outbound Calling, Inbound Calling, Phone Agents, SMS, Chat, WebRTC, Conversation Intelligence, Journey Orchestration, Branded Caller ID, CCaaS, CPaaS, Sales Dialer, Customer Engagement

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/regal-ai/). Scores are computed from the provider's own public artifacts under a published rubric.