# Pylon

**Canonical:** https://apis.io/providers/pylon/  
**Website:** https://usepylon.com/  
**APIs profiled:** 9

Pylon (usepylon.com) is a B2B customer support and customer operations platform that unifies shared Slack, Microsoft Teams, email, and chat support into a single ticketing system, with a knowledge base, accounts and contacts, AI agents, and a documented public REST API at https://api.usepylon.com.

## Kin Score — 39.0 / 100 (thin)

Scored 2026-08-25 under rubric 0.14.0. Trend: flat (+0.0 from 39.0).

| Facet | Score |
|---|---|
| Discoverability | 74.1 |
| Contract Quality | 53.1 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 31.6 |
| Developer Ergonomics | 23.8 |
| Commercial Clarity | 47.4 |
| Access Clarity | 47.4 |

## Agent readiness — 19.8 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | bearer |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | no |
| Protected Resource Metadata | no |
| Dynamic Client Registration | no |
| Agentic Commerce | no |

## Access

Paid · Self-serve signup — onboarding: self-serve, pricing: paid, trial: no (confidence: high).

## APIs (9)

- **Pylon Accounts API** — Customer accounts.
- **Pylon Contacts API** — Individual contacts (end customers).
- **Pylon Custom Fields API** — Custom field definitions.
- **Pylon Issues API** — Support issues (tickets).
- **Pylon Knowledge Base API** — Knowledge bases, collections, and articles.
- **Pylon Tags API** — Tags used across issues, accounts, and contacts.
- **Pylon Tasks API** — Tasks, projects, and milestones.
- **Pylon Teams API** — Support teams.
- **Pylon Users API** — Internal Pylon users (agents).

## Agentic access (1)

- **Pylon Agentic Access** — 68 operations · 44 acting

## Security (3)

- **Pylon Authentication** — http · 1 scheme
- **Pylon Domain Security** — TLSv1.3 · HSTS · DMARC
- **Pylon Trust Center** — SOC 2, ISO 27001, HIPAA, GDPR

## Plans (1)

- **Pylon Plans Pricing**

## Tags

Customer-Support, Customer Operations, Ticketing, Knowledge Base, B2B, Help Desk

---

Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/pylon/). Scores are computed from the provider's own public artifacts under a published rubric.