# PRIMIS

**Canonical:** https://apis.io/providers/primis/  
**Website:** https://primis.cx  
**APIs profiled:** 12

Primis (Primis CX) is a post-purchase customer experience platform for eCommerce retailers, headquartered in the UK and backed by 500 Global. Its products — Primis Track (branded order tracking), Primis Ship (discounted multi-carrier shipping), Primis Returns (label-less returns processing), and Primis International (cross-border logistics across 120+ carriers) — reduce "where is my order?" support volume and drive repeat purchases. Primis exposes a REST API (OpenAPI 3.0.0, 42 operations) over HTTPS with bearer-token authentication, covering retailers, orders, shipments, products, campaigns, billing, users, tracking pages, FAQs, and documents, and integrates with Shopify, BigCommerce, Adobe Commerce/Magento, WooCommerce, and carriers such as DPD, DHL, USPS, Evri, UPS, and FedEx.

## Kin Score — 36.6 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 36.6).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 44.3 |
| Governance | 16.7 |
| Contract Governance | 16.7 |
| Operational Transparency | 0.0 |
| Developer Ergonomics | 42.9 |
| Commercial Clarity | 34.2 |
| Access Clarity | 34.2 |

## Agent readiness — 26.1 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (12)

- **PRIMIS Auth API** — The Auth API from PRIMIS — 6 operation(s) for auth.
- **PRIMIS Billing API** — Billing API
- **PRIMIS Campaign API** — Campaign API
- **PRIMIS Document API** — Documents API
- **PRIMIS FAQ API** — FAQ API
- **PRIMIS Index API** — Index API
- **PRIMIS Invitation API** — The Invitation API from PRIMIS — 3 operation(s) for invitation.
- **PRIMIS Order API** — Order API
- **PRIMIS Product API** — Product API
- **PRIMIS Retailer API** — Retailer API
- **PRIMIS Tracking API** — Tracking Context API
- **PRIMIS User API** — User API

## MCP servers (1)

- **PRIMIS MCP Server**

## Agentic access (1)

- **Primis Agentic Access** — 42 operations · 25 acting · 1 human-in-the-loop

## Security (2)

- **Primis Authentication** — http · 1 scheme
- **Primis Domain Security** — TLSv1.3 · HSTS · DMARC

## Tags

Company, E-Commerce, Logistics, Shipping, Returns, Order Tracking, Post-Purchase, Customer Experience, Fulfillment

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/primis/). Scores are computed from the provider's own public artifacts under a published rubric.