# Polyai

**Canonical:** https://apis.io/providers/polyai/  
**Website:** https://www.polyai.com/  
**APIs profiled:** 1

PolyAI builds enterprise-grade voice and chat AI agents that handle real customer service conversations across 24+ languages, with 99.994% production uptime. The PolyAI Platform exposes three REST API families — an Agents API to create, branch, configure and deploy agents through environments; a Conversations API to retrieve transcripts, audio, metrics and session data; and a Webhooks & Alerts surface for real-time event notifications — plus Chat, SMS, Outbound Calling, Handoff, DNI, External Events, Messaging (WebSocket) and a WebRTC Gateway. Authentication is header-based (x-api-key) with region-scoped keys, and a Python Agent Development Kit (ADK) offers a Git-like local build-pull-push workflow. Backed by Khosla Ventures and profiled in the API Evangelist network.

## Kin Score — 36.4 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 36.4).

| Facet | Score |
|---|---|
| Discoverability | 75.9 |
| Contract Quality | 45.1 |
| Governance | 18.2 |
| Contract Governance | 18.2 |
| Operational Transparency | 18.4 |
| Developer Ergonomics | 57.1 |
| Commercial Clarity | 7.9 |
| Access Clarity | 7.9 |

## Agent readiness — 32.5 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | documented |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | yes |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (1)

- **PolyAI Platform API** — Build, run and observe PolyAI voice and chat agents from your own systems. Three REST API families (Agents, Conversations, Webhooks & Alerts) plus Chat, SMS, Outbound Calling, H...

## Security (2)

- **Polyai Authentication** — apiKey · 1 scheme
- **Polyai Domain Security** — TLSv1.3 · HSTS · DMARC

## Tags

Company, Conversational AI, Voice AI, Customer Service, Contact Center, Agents, Speech Recognition, Text-to-Speech, Webhook, Enterprise

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/polyai/). Scores are computed from the provider's own public artifacts under a published rubric.