# Parloa

**Canonical:** https://apis.io/providers/parloa/  
**Website:** https://www.parloa.com/  
**APIs profiled:** 2

Parloa is an enterprise conversational AI platform for contact centers that automates voice and chat customer interactions across industries including financial services, utilities, eCommerce, healthcare, media, and IT. The Parloa Agent Management Platform (AMP) supports designing, testing, scaling, optimizing, and securing AI agents that integrate with CCaaS, telephony, CRM, and ERP systems. Parloa is a sales-led enterprise product and developer access to its REST APIs and integration tooling is provided through customer and partner accounts rather than a fully public developer portal.

## Kin Score — 19.2 / 100 (emerging)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 19.2).

| Facet | Score |
|---|---|
| Discoverability | 66.7 |
| Contract Quality | 0.0 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 21.1 |
| Developer Ergonomics | 11.9 |
| Commercial Clarity | 36.8 |
| Access Clarity | 36.8 |

## Agent readiness — 3.0 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Free — onboarding: unknown, pricing: free, trial: no (confidence: medium).

## APIs (2)

- **Parloa Agent Management Platform (AMP)** — The Parloa Agent Management Platform (AMP) is the primary product surface for designing, testing, scaling, optimizing, and securing AI voice and chat agents for contact centers....
- **Parloa Custom REST Services Integration** — Parloa AMP can be extended with custom services exposed over REST that the AI agent calls during a conversation to retrieve customer data from CRM systems, look up orders, verif...

## Security (2)

- **Parloa Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC
- **Parloa Trust Center** — SOC 2, ISO 27001, PCI DSS, HIPAA, GDPR

## Plans (1)

- **Parloa Plans Pricing**

## Tags

Agents, Artificial Intelligence, Call Center, CCaaS, Contact Center, Conversational AI, Customer Experience, CX, Generative AI, Telephony, Voice

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/parloa/). Scores are computed from the provider's own public artifacts under a published rubric.