# Ozonetel

**Canonical:** https://apis.io/providers/ozonetel/  
**Website:** https://ozonetel.com/  
**APIs profiled:** 93

Ozonetel provides a unified customer experience (CX) platform that powers over 300,000 agents to handle more than 7 billion customer interactions each year across voice, messaging, email, and social channels. Trusted by 3,500+ customers, the cloud‑based solution offers omnichannel routing, AI‑driven analytics, and scalable contact‑center capabilities for enterprises worldwide.

## Kin Score — 34.3 / 100 (thin)

Scored 2026-10-31 under rubric 0.25.0.

| Facet | Score |
|---|---|
| Discoverability | 53.6 |
| Contract Quality | 42.6 |
| Contract Governance | 22.0 |
| Operational Transparency | 15.8 |
| Developer Ergonomics | 28.6 |
| Access Clarity | 28.9 |

Regulatory layer — **Horizontal (data, software, accessibility, platform)**: 29.4 (matched via fallback).

## Agent readiness — 27.5 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | bearer |
| Idempotency | no |
| Error Semantics | derived |
| OpenAPI Examples | verified |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | yes |
| Delegated Identity | no |
| Protected Resource Metadata | no |
| Dynamic Client Registration | no |
| Agentic Commerce | no |
| Pagination Ratio | na |
| Operation Distinctiveness | distinct |

## APIs (9)

- **Ozonetel Agent API** — The Agent API from Ozonetel — 3 operation(s) for agent.
- **Ozonetel AHT API** — The AHT API from Ozonetel — 1 operation(s) for aht.
- **Ozonetel Campaign API** — The Campaign API from Ozonetel — 4 operation(s) for campaign.
- **Ozonetel Campaign Reports API** — The Campaign Reports API from Ozonetel — 1 operation(s) for campaign reports.
- **Ozonetel Chat Campaign API** — The Chat Campaign API from Ozonetel — 1 operation(s) for chat campaign.
- **Ozonetel Default API** — The default API from Ozonetel — 36 operation(s) for default.
- **Ozonetel Disposition API** — The Disposition API from Ozonetel — 1 operation(s) for disposition.
- **Ozonetel Reports API** — The Reports API from Ozonetel — 1 operation(s) for reports.
- **Ozonetel SMS API** — The SMS API from Ozonetel — 1 operation(s) for sms.

## Agentic access (1)

- **Ozonetel Agentic Access** — 97 operations · 69 acting · 16 human-in-the-loop

## Security (2)

- **Ozonetel Authentication** — http · 2 schemes
- **Ozonetel Domain Security** — TLSv1.3 · HSTS · DMARC

## Tags

Company, CX Platform, Cloud Communications, Contact Center, API

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/ozonetel/). Scores are computed from the provider's own public artifacts under a published rubric.