# Olark

**Canonical:** https://apis.io/providers/olark/  
**Website:** https://www.olark.com  
**APIs profiled:** 6

Olark is a live chat and AI-powered customer communication platform that enables businesses to engage website visitors in real time through chat, chatbots, WhatsApp, and SMS. The platform combines human support with CoPilot automation for capturing leads, driving sales, and providing 24/7 customer service, and is WCAG 2.1 AA accessibility certified. Olark exposes a browser-side JavaScript API for embedding and customizing the chat widget, plus webhooks and integrations with 100+ external tools.

## Kin Score — 32.1 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 32.1).

| Facet | Score |
|---|---|
| Discoverability | 74.1 |
| Contract Quality | 53.8 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 2.6 |
| Developer Ergonomics | 31.0 |
| Commercial Clarity | 23.7 |
| Access Clarity | 23.7 |

## Agent readiness — 26.1 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (6)

- **Olark JavaScript API** — Browser-side JavaScript API for controlling the Olark chat widget, including chatbox appearance and behavior, chat conversations, visitor information, attention grabber, greeter...
- **Olark Box API** — Chatbox visibility and lifecycle
- **Olark Chat API** — Chat conversation and operator control
- **Olark Configure API** — Pre-load configuration
- **Olark Rules API** — Targeted chat rules
- **Olark Visitor API** — Visitor profile updates

## Agentic access (1)

- **Olark Agentic Access** — 15 operations · 15 acting

## Security (3)

- **Olark Authentication** — apiKey · 1 scheme
- **Olark Domain Security** — TLSv1.3 · DMARC
- **Olark Vulnerability Disclosure** — Hackerone

## Tags

Live Chat, Customer-Support, Chatbots, Customer Engagement, Messaging, Accessibility

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/olark/). Scores are computed from the provider's own public artifacts under a published rubric.