# Observe.AI

**Canonical:** https://apis.io/providers/observeai/  
**Website:** https://www.observe.ai/  
**APIs profiled:** 1

Observe.AI is an agentic AI platform for the contact center, providing purpose-built AI agents that handle customer support end-to-end across voice and chat, real-time AI Copilot guidance that assists frontline agents during live interactions, and Conversation Intelligence that evaluates every interaction for quality assurance, compliance, and business insight. Its AI agents connect to CRM, CCaaS, knowledge base, and backend systems to read and write data and trigger workflows, backed by 250+ prebuilt integrations and API/integration toolkits. Observe.AI serves regulated industries including banking and financial services, healthcare, insurance, and travel and hospitality, and maintains SOC 2, ISO 27001, and HIPAA compliance. Its public developer surface is the Reporting APIs at api-docs.observe.ai — an OpenAPI 3.0.1 contract covering asynchronous export of interactions, GenAI summaries, Auto QA and manual evaluations, coachings and ack/dispute state, plus a Data Subject Request deletion API and a scheduled bulk export to Snowflake or S3 described by sixteen JSON Schemas. The company was added to the API Evangelist network as a portfolio company of Scale Venture Partners and the SoftBank Vision Fund.

## Kin Score — 64.5 / 100 (strong)

Scored 2026-08-17 under rubric 0.11.0. Trend: rising (+46.7 from 17.8).

| Facet | Score |
|---|---|
| Discoverability | 87.0 |
| Contract Quality | 56.0 |
| Governance | 20.8 |
| Operational Transparency | 86.8 |
| Developer Ergonomics | 58.7 |
| Commercial Clarity | 81.6 |

## Agent readiness — 50.0 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | verified |
| OpenAPI Examples | verified |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | yes |
| Well Known Catalog | yes |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Sales-gated — onboarding: unknown, pricing: unknown, trial: no (confidence: high).

## APIs (1)

- **Observe.AI Reporting APIs** — Asynchronous REST APIs that export Observe.AI contact-center data into external systems: Interactions (Moments, transcripts and metadata for voice calls, webchat and email), Sum...

## Security (4)

- **Observeai Authentication** — oauth2/http · 2 schemes
- **Observeai Domain Security** — TLSv1.3 · HSTS · DMARC
- **Observeai Vulnerability Disclosure** — disclosure policy published
- **Observeai Trust Center** — SOC 2, ISO 27001, HIPAA

## Plans (1)

- **Observeai Plans Pricing**

## Tags

Company, Ai Apps, Contact Center, Conversation Intelligence, Customer Support, Agentic AI, Voice AI, Quality Assurance, Reporting, OpenAPI, Speech Analytics

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/observeai/). Scores are computed from the provider's own public artifacts under a published rubric.