# Observe.AI

**Canonical:** https://apis.io/providers/observe-ai/  
**Website:** https://observe.ai  
**APIs profiled:** 0

Observe.AI is a contact center artificial intelligence platform that deploys purpose-built AI agents across voice and chat to resolve customer inquiries end-to-end, assist frontline agents in real time, and evaluate performance at scale. Its conversation intelligence suite spans automated quality assurance, agent coaching, speech and sentiment analytics, and operational insights, with 250+ out-of-the-box integrations into CCaaS, CRM, and business-intelligence systems. Originally surfaced as a portfolio company of Menlo Ventures, it was added to the API Evangelist network and enriched with its public trust, security, and compliance surface.

## Kin Score — 14.5 / 100 (emerging)

Scored 2026-08-21 under rubric 0.12.0. Trend: flat (+0.0 from 14.5).

| Facet | Score |
|---|---|
| Discoverability | 50.0 |
| Contract Quality | 0.0 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 10.5 |
| Developer Ergonomics | 2.4 |
| Commercial Clarity | 38.2 |
| Access Clarity | 38.2 |

## Agent readiness — 0.0 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Unknown — onboarding: unknown, pricing: unknown, trial: no (confidence: low).

## Security (3)

- **Observe Ai Domain Security** — TLSv1.3 · HSTS · DMARC
- **Observe Ai Vulnerability Disclosure** — Hackerone · contact published
- **Observe Ai Trust Center** — SOC 2 Type II, ISO 27001, PCI DSS Level 1, HIPAA, HITRUST r2, GDPR, CCPA, EU AI Act

## Tags

Company, Contact Center, Conversation Intelligence, Customer Service, Artificial Intelligence, Voice AI, Agent Assist, Speech Analytics, CCaaS

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/observe-ai/). Scores are computed from the provider's own public artifacts under a published rubric.