# NewVoiceMedia

**Canonical:** https://apis.io/providers/newvoicemedia/  
**Website:** https://www.newvoicemedia.com/en-us  
**APIs profiled:** 1

NewVoiceMedia is a cloud contact-center (CCaaS) platform founded in the UK and acquired by Vonage in 2018, now delivered as Vonage Contact Center (VCC). Its developer program, still published under the newvoicemedia.com domain and the VCC documentation, exposes a suite of REST APIs for managing customer interactions, agent presence and availability, conversation analytics, call and interaction content (recordings and transcripts), insights and reporting stats, PCI-compliant payments, media channels, user administration, and event webhooks. All APIs authenticate with OAuth 2.0 client-credentials, returning a short-lived Bearer token, and are served from regional API gateways at https://{region}.api.cc.vonage.com.

## Kin Score — 28.5 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 28.5).

| Facet | Score |
|---|---|
| Discoverability | 75.9 |
| Contract Quality | 45.1 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 7.9 |
| Developer Ergonomics | 42.9 |
| Commercial Clarity | 0.0 |
| Access Clarity | 0.0 |

## Agent readiness — 29.1 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | yes |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (1)

- **Vonage Contact Center Webhooks API** — Subscribe to VCC event notifications delivered over HTTPS and signed with a Vonage-Signature header.

## Security (2)

- **Newvoicemedia Authentication** — oauth2 · 1 scheme
- **Newvoicemedia Domain Security** — TLSv1.3 · DMARC

## Tags

Company, Cloud, Contact Center, CCaaS, Communications, Customer Experience, Telephony, Analytics

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/newvoicemedia/). Scores are computed from the provider's own public artifacts under a published rubric.