# Netomi

**Canonical:** https://apis.io/providers/netomi/  
**Website:** https://www.netomi.com/  
**APIs profiled:** 2

Netomi (founded 2016 as msg.ai) is an enterprise agentic AI platform for customer experience. Its "Agentic OS for CX" orchestrates a network of AI agents across chat, email, telephony, social, search, MCP and API channels, layering a governance tier (topic and policy guardrails, prompt security, response validation) over a task-planning orchestration agent and specialised knowledge-retrieval, action, personalisation and sentiment agents, with RAG/Graph-RAG retrieval, reinforcement-learning feedback and AI observability. Netomi ships first-party mobile Chat SDKs for iOS (Swift Package Manager, plus the deprecated NetomiChatSDK CocoaPod), Android (com.netomi.chat:chat-widget-android on Maven Central) and React Native (@netomi.com/netomi-chat-react-native on npm), all backed by the api.netomi.com service with optional JWT-authenticated sessions, guest sessions, custom API headers and a bidirectional SDK event bus. The platform runs in US, EU and Singapore production regions and publishes SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, GDPR, CCPA and PDPA compliance posture. The Agentic Studio console and the developer documentation portal are gated behind an enterprise account, but a live, unlinked OpenAPI 3.1.0 contract for the AgentDesk REST API — 56 paths, 67 operations, 103 schemas, covering the conversation engine, NLU prediction, query analysis, conversation history, per-bot rate-limit configuration, visitor authorization and sixteen inbound channel webhooks (Zendesk, Zoho, Salesforce, Freshdesk, Gladly, Helpshift, Sprinklr, Sunshine Conversations, Facebook, Twitter, Google Assistant, Firebase) — is served publicly at https://api.netomi.com/v3/api-docs with Swagger UI at https://api.netomi.com/swagger-ui.html.

## Kin Score — 47.8 / 100 (developing)

Scored 2026-08-25 under rubric 0.14.0. Trend: flat (-0.8 from 48.6).

| Facet | Score |
|---|---|
| Discoverability | 68.5 |
| Contract Quality | 45.9 |
| Governance | 30.3 |
| Contract Governance | 30.3 |
| Operational Transparency | 50.0 |
| Developer Ergonomics | 61.3 |
| Commercial Clarity | 35.5 |
| Access Clarity | 35.5 |

## Agent readiness — 25.4 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | bearer |
| Idempotency | no |
| Error Semantics | documented |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | yes |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | no |
| Protected Resource Metadata | no |
| Dynamic Client Registration | no |
| Agentic Commerce | no |

## APIs (2)

- **Netomi Platform API** — The Netomi backend service that fronts the Agentic OS for CX. It backs the first-party mobile Chat SDKs (session establishment, message exchange, rich media, file attachments, f...
- **Netomi Status API** — Public machine-readable status feed for the Netomi platform, served by Atlassian Statuspage at status.netomi.com. Exposes the standard Statuspage v2 JSON surface (summary, statu...

## MCP servers (1)

- **Netomi MCP Server**

## Agentic access (1)

- **Netomi Agentic Access** — 67 operations · 41 acting · 41 human-in-the-loop

## Security (3)

- **Netomi Authentication** — bearer-jwt/tenant-identifier · 4 schemes
- **Netomi Domain Security** — TLSv1.3 · HSTS · DMARC
- **Netomi Trust Center** — SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, GDPR, CCPA, PDPA

## Tags

Company, Artificial Intelligence, Agentic AI, Customer Experience, Customer Service, Customer-Support, Conversational AI, Chatbots, Chat, Voice, Telephony, SDK, Mobile

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/netomi/). Scores are computed from the provider's own public artifacts under a published rubric.