# Lucidya Ltd

**Canonical:** https://apis.io/providers/lucidya-ltd/  
**Website:** https://lucidya.com  
**APIs profiled:** 6

Lucidya is an AI-native customer experience management (CXM) platform for social listening, unified customer data, omnichannel engagement, surveys, and AI-powered text analysis, with deep Arabic-language and MENA-market capabilities. Its public developer platform (docs.lucidya.com) exposes a suite of RESTful APIs across six products — Social Listening, AI, CDP, OmniChannel, OmniServe Analytics, and Webhooks — for programmatic access to social data, customer profiles, analytics, AI text/audio models, and real-time event notifications. Lucidya is a 500 Global portfolio company headquartered in Saudi Arabia and is certified for SOC 2 Type 2 and ISO 27001.

## Kin Score — 72.0 / 100 (exemplar)

Scored 2026-08-17 under rubric 0.11.0. Trend: rising (+19.7 from 52.3).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 67.4 |
| Governance | 20.8 |
| Operational Transparency | 86.8 |
| Developer Ergonomics | 73.9 |
| Commercial Clarity | 92.1 |

## Agent readiness — 62.6 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| MCP Server | yes |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | verified |
| OpenAPI Examples | verified |
| Rate Limit Signal | documented |
| Event Surface Described | yes |
| Agent Skills | yes |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Docs public, key requires CSM approval — onboarding: unknown, pricing: unknown, trial: no (confidence: high).

## APIs (6)

- **Lucidya Social Listening API** — Monitor and retrieve data across social platforms (X, Instagram, Intercom, and more); apply filters, configure alerts, and track API usage.
- **Lucidya AI API** — Analyze text and audio with Lucidya's AI models — sentiment analysis, Arabic dialect detection, theme/sub-theme classification, domain categorization, and audio transcription.
- **Lucidya CDP API** — Access unified customer profiles, interaction histories, and survey data from the Customer Data Platform.
- **Lucidya OmniChannel API** — Retrieve widget data across all connected channels — social, chat, rating, mail, and call.
- **Lucidya OmniServe Analytics API** — Fetch analytics results for Inbox, SLAs, Agents, and In-Chat Survey, including KPIs, time-series, and distributions.
- **Lucidya Webhooks** — Receive real-time push notifications when specific events or conditions are met across your monitors.

## MCP servers (1)

- **lucidya-ltd-mcp.yml**

## Security (4)

- **Lucidya Ltd Authentication** — 1 scheme
- **Lucidya Ltd Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC
- **Lucidya Ltd Vulnerability Disclosure** — Hackerone
- **Lucidya Ltd Trust Center** — SOC 2 Type 2, ISO 27001

## Plans (1)

- **Lucidya Ltd Plans Pricing**

## Tags

Company, Customer Experience, Social Listening, Customer Data Platform, Analytics, Artificial Intelligence, Omnichannel, Arabic NLP, MENA

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/lucidya-ltd/). Scores are computed from the provider's own public artifacts under a published rubric.