# LiveChat

**Canonical:** https://apis.io/providers/livechat/  
**Website:** https://www.livechat.com  
**APIs profiled:** 12

LiveChat is a customer service and live chat platform used by businesses to engage website visitors, run sales conversations, and route support tickets across agent teams. The Text Platform (which powers LiveChat) exposes a suite of REST APIs for chats, agents, customers, configuration, and reporting, with both Web API and RTM (real-time messaging) interfaces. Authentication uses OAuth 2.1 with Personal Access Tokens or full OAuth authorization code flow.

## Kin Score — 33.8 / 100 (thin)

Scored 2026-08-21 under rubric 0.12.0. Trend: flat (+0.0 from 33.8).

| Facet | Score |
|---|---|
| Discoverability | 74.1 |
| Contract Quality | 60.5 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 2.6 |
| Developer Ergonomics | 31.0 |
| Commercial Clarity | 23.7 |
| Access Clarity | 23.7 |

## Agent readiness — 31.2 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | yes |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (12)

- **LiveChat Agent Chat API** — REST and RTM APIs for agents to manage chats, send messages, transfer conversations, and update statuses. Authenticated with OAuth 2.1 bearer tokens or Personal Access Tokens.
- **LiveChat Customer Chat API** — REST and RTM APIs for customers to start and participate in chats with agents on LiveChat-powered websites. Uses customer access tokens.
- **LiveChat Configuration API** — Manage agents, groups, bots, tags, webhooks, properties, and other account configuration for a LiveChat organization.
- **LiveChat Webhooks and RTM API** — Asynchronous event surfaces for LiveChat. HTTP webhooks registered through the Configuration API and the Agent Chat Real-Time Messaging (RTM) WebSocket API share the same event ...
- **LiveChat Reports API** — Retrieve reporting data for chats, agents, tags, and customer activity across the LiveChat organization.
- **LiveChat Chats API** — The Chats API from LiveChat — 12 operation(s) for chats.
- **LiveChat Customers API** — The Customers API from LiveChat — 3 operation(s) for customers.
- **LiveChat Events API** — The Events API from LiveChat — 5 operation(s) for events.
- **LiveChat Other API** — The Other API from LiveChat — 3 operation(s) for other.
- **LiveChat Properties API** — The Properties API from LiveChat — 6 operation(s) for properties.
- **LiveChat Status API** — The Status API from LiveChat — 2 operation(s) for status.
- **LiveChat Threads API** — The Threads API from LiveChat — 4 operation(s) for threads.

## Agentic access (1)

- **Livechat Agentic Access** — 35 operations · 35 acting

## Security (2)

- **Livechat Authentication** — http · 1 scheme
- **Livechat Domain Security** — TLSv1.3 · HSTS · DMARC

## Tags

Live Chat, Customer Service, Customer-Support, Messaging, Sales, Help Desk

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/livechat/). Scores are computed from the provider's own public artifacts under a published rubric.