# Level AI

**Canonical:** https://apis.io/providers/level-ai/  
**Website:** https://thelevel.ai  
**APIs profiled:** 0

Level AI (legally Ujwal Inc.) is a Mountain View, California contact center AI company founded in 2019 by Ashish Nagar, a former member of Amazon's Alexa conversational AI team. The company builds LLM-native customer experience intelligence and service automation for enterprise contact centers, with a platform spanning two product surfaces: a CX Delivery suite (AI Virtual Agent, Agent Assist, AgentGPT, Coaching, Manager Assist, Knowledge Bot, Auto Summary, Agent Screen Recording) and a CX Strategy suite (Auto-QA on 100% of interactions, Voice of the Customer theme detection, omnichannel Analytics, iCSAT, AI Workers). The proprietary full-stack AI platform includes Level AI's own ASR/Voice AI and semantic-intelligence layer trained on customer-service data, and is positioned for financial services, insurance, healthcare, retail, banking, and collections operations. Level AI exposes a public REST API for bidirectional data exchange with BI tools and existing contact center stacks, and ships native integrations across telephony, CRM, customer support, workforce management, CX management, communication, learning management, and SSO categories. The company has raised $73.1M to date (Series A 2021, Series B 2022 led by Battery Ventures, Series C $39.4M 2024 led by Adams Street Partners with Cross Creek, Brightloop, Battery Ventures and Eniac Ventures), holds a 4.7/5 rating on G2, and reports customer outcomes including 25% CSAT lift, 45% agent satisfaction improvement, and 90% time savings on manual QA. The Level AI GitHub organization (github.com/Level-AI) exists but is currently empty — there is no public OpenAPI specification, public SDK, or open-source release; the API is documented and credentialed through the customer's tenant of the Level AI platform.

## Kin Score — 9.1 / 100 (minimal)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 9.1).

| Facet | Score |
|---|---|
| Discoverability | 50.0 |
| Contract Quality | 0.0 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 5.3 |
| Developer Ergonomics | 2.4 |
| Commercial Clarity | 14.5 |
| Access Clarity | 14.5 |

## Agent readiness — 0.0 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Unknown — onboarding: unknown, pricing: unknown, trial: no (confidence: low).

## Security (2)

- **Level Ai Domain Security** — TLSv1.3 · HSTS · DMARC
- **Level Ai Trust Center** — SOC 2, ISO 27001, HIPAA, GDPR

## Tags

Artificial Intelligence, Contact Center, Customer Experience, Conversational Intelligence, Auto QA, Quality Assurance, Agent Assist, Voice of the Customer, Generative AI, Voice AI, Speech Recognition, Sentiment Analysis, Coaching, Call Center Analytics, LLM

---

Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/level-ai/). Scores are computed from the provider's own public artifacts under a published rubric.