# Kustomer

**Canonical:** https://apis.io/providers/kustomer/  
**Website:** https://www.kustomer.com/  
**APIs profiled:** 2

Kustomer is an AI-powered customer service CRM that unifies conversations, customer data, automation, and reporting across channels.

## Kin Score — 31.6 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 31.6).

| Facet | Score |
|---|---|
| Discoverability | 59.3 |
| Contract Quality | 71.0 |
| Governance | 13.6 |
| Contract Governance | 13.6 |
| Operational Transparency | 7.9 |
| Developer Ergonomics | 13.1 |
| Commercial Clarity | 13.2 |
| Access Clarity | 13.2 |

## Agent readiness — 30.3 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | derived |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: high).

## APIs (2)

- **Kustomer Conversations API** — Conversation threads with customers
- **Kustomer Customers API** — Customer records in Kustomer

## Agentic access (1)

- **Kustomer Agentic Access** — 2 operations · 2 acting

## Security (2)

- **Kustomer Authentication** — http · 1 scheme
- **Kustomer Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC

## Plans (1)

- **Kustomer Plans Pricing**

## Tags

Customer Service, CRM, Help Desk, Messaging, Artificial Intelligence

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/kustomer/). Scores are computed from the provider's own public artifacts under a published rubric.