# Klaus

**Canonical:** https://apis.io/providers/klaus/  
**Website:** https://www.klausapp.com/  
**APIs profiled:** 2

Klaus is an AI-powered conversation review and quality assurance (QA) platform for customer support teams, founded in Tallinn, Estonia in 2019 and acquired by Zendesk in 2023, where it now ships as Zendesk QA. The product samples support conversations from connected help desks, scores them against configurable scorecards and rating categories, runs AutoQA checks, tracks disputes and calibration sessions, measures CSAT, and delivers coaching, quizzes and agent-performance dashboards. Klaus exposes two public REST APIs — a Public Import API for pushing conversations and users into QA from a custom help desk, and a Public Export API for pulling reviews, AutoQA ratings, CSAT, disputes, calibration sessions, scorecards, quizzes and users back out for external analysis. Both are documented as Swagger 2.0 specifications at pub.klausapp.com and authenticated with a bearer API token issued from a Zendesk QA custom integration.

## Kin Score — 55.1 / 100 (developing)

Scored 2026-08-17 under rubric 0.11.0. Trend: flat (+0.0 from 55.1).

| Facet | Score |
|---|---|
| Discoverability | 75.9 |
| Contract Quality | 46.3 |
| Governance | 11.5 |
| Operational Transparency | 86.8 |
| Developer Ergonomics | 56.0 |
| Commercial Clarity | 60.5 |

## Agent readiness — 39.9 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| MCP Server | derived |
| Auth Clarity | yes |
| Idempotency | documented |
| Error Semantics | documented |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (2)

- **Klaus PubImportApi API** — The PubImportApi API from Klaus — 3 operation(s) for pubimportapi.
- **Klaus PublicExportApi API** — The PublicExportApi API from Klaus — 18 operation(s) for publicexportapi.

## MCP servers (1)

- **klaus-mcp.yml**

## Security (4)

- **Klaus Authentication** — apiKey · 1 scheme
- **Klaus Domain Security** — TLSv1.3 · HSTS · DMARC
- **Klaus Vulnerability Disclosure** — Hackerone · contact published
- **Klaus Trust Center** — SOC 2 Type II, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019, ISO 27701:2019, ISO 42001, FedRAMP LI-SaaS, CSA STAR AI Levels 1 & 2, HIPAA (BAA available), HDS

## Tags

Company, Quality Assurance, Customer Support, Customer Experience, Conversation Analytics, Contact Center, Coaching, Artificial Intelligence, SaaS

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/klaus/). Scores are computed from the provider's own public artifacts under a published rubric.