# Kayako

**Canonical:** https://apis.io/providers/kayako/  
**Website:** https://kayako.com/  
**APIs profiled:** 0

Kayako provides an AI‑powered help desk and customer support platform for SaaS businesses. Its solution combines ticketing, live chat, email automation, knowledge base, and shared inbox features, all enhanced with machine‑learning to route, suggest replies, and prioritize issues. Serving over 10,000 support professionals across 300+ companies, Kayako aims to reduce response times, improve CSAT, and lower support costs through intelligent automation and omnichannel experiences.

## Kin Score — 21.9 / 100 (emerging)

Scored 2026-10-31 under rubric 0.25.0.

| Facet | Score |
|---|---|
| Discoverability | 48.2 |
| Contract Quality | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 15.8 |
| Developer Ergonomics | 45.2 |
| Access Clarity | 31.6 |

Regulatory layer — **Horizontal (data, software, accessibility, platform)**: 12.7 (matched via fallback).

## Agent readiness — 0.0 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | no |
| Protected Resource Metadata | no |
| Dynamic Client Registration | no |
| Agentic Commerce | no |
| Pagination Ratio | na |
| Operation Distinctiveness | na |

## Security (1)

- **Kayako Domain Security** — TLSv1.3 · DMARC

## Tags

Company, Customer Support, AI, SaaS, Help Desk

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/kayako/). Scores are computed from the provider's own public artifacts under a published rubric.