# Kaizo

**Canonical:** https://apis.io/providers/kaizo/  
**Website:** https://kaizo.com/  
**APIs profiled:** 0

Kaizo is an AI-powered quality assurance, coaching, and performance management platform for customer support teams working in Zendesk and Salesforce. Its AutoQA engine automatically scores 100% of support conversations in real time, analyzing sentiment and empathy, generating conversation summaries, surfacing escalation risks, and turning support data into performance insights. AI coaching builds data-driven improvement roadmaps for agents, while dashboards and reporting help support leaders compare team and individual outcomes. Kaizo delivers its product primarily as native apps for the Zendesk Marketplace and Salesforce AppExchange rather than as a public developer API. The company is SOC 2 certified, ISO 27001 certified, GDPR compliant, and continuously monitored by Secureframe. Surfaced as a portfolio company of Partech and added to the API Evangelist network for enrichment.

## Kin Score — 14.4 / 100 (emerging)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 14.4).

| Facet | Score |
|---|---|
| Discoverability | 50.0 |
| Contract Quality | 0.0 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 2.6 |
| Developer Ergonomics | 7.1 |
| Commercial Clarity | 38.2 |
| Access Clarity | 38.2 |

## Agent readiness — 0.0 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Unknown — onboarding: unknown, pricing: unknown, trial: no (confidence: low).

## Security (2)

- **Kaizo Domain Security** — TLSv1.3 · DMARC
- **Kaizo Trust Center** — SOC 2, ISO 27001, GDPR

## Tags

Company, Quality Assurance, Customer-Support, Customer Service, Contact Center, Performance Management, Artificial Intelligence, Zendesk, Salesforce

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/kaizo/). Scores are computed from the provider's own public artifacts under a published rubric.