# Hiver

**Canonical:** https://apis.io/providers/hiver/  
**Website:** https://hiverhq.com/  
**APIs profiled:** 1

Hiver (Hiver Inc., originally GrexIt) builds an AI-powered customer service platform for teams that run support out of shared email addresses. It ships in two forms: Hiver in Gmail, a Chrome-extension helpdesk that turns shared inboxes like support@ and billing@ into assignable, SLA-tracked queues without leaving Gmail; and Hiver Omni, a standalone omnichannel platform covering email, live chat, Slack, voice, WhatsApp, a help center and a customer portal. Hiver publishes a public REST API for Shared Inboxes, conversations, users, tags and internal notes, documented on a Theneo developer portal with a downloadable OpenAPI 3.0.2 contract, and gates API access to its Pro plan and above.

## Kin Score — 54.2 / 100 (developing)

Scored 2026-08-25 under rubric 0.14.0. Trend: flat (+0.0 from 54.2).

| Facet | Score |
|---|---|
| Discoverability | 87.0 |
| Contract Quality | 56.5 |
| Governance | 30.3 |
| Contract Governance | 30.3 |
| Operational Transparency | 65.8 |
| Developer Ergonomics | 47.0 |
| Commercial Clarity | 48.7 |
| Access Clarity | 48.7 |

## Agent readiness — 43.6 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | documented |
| Auth Clarity | served |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | verified |
| Rate Limit Signal | documented |
| Event Surface Described | yes |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | served |
| Protected Resource Metadata | verified |
| Dynamic Client Registration | no |
| Agentic Commerce | no |

## APIs (1)

- **Hiver API** — The Hiver REST API (v1) exposes Shared Inboxes and their conversations, users, tags and internal notes. Twelve operations across two resources let an integration list and read i...

## Security (4)

- **Hiver Authentication** — 1 scheme
- **Hiver Domain Security** — TLSv1.3 · HSTS · DMARC
- **Hiver Vulnerability Disclosure** — contact published
- **Hiver Trust Center** — ISO/IEC 27001, SOC 2 Type II, HIPAA

## Plans (1)

- **Hiver Plans Pricing**

## Tags

Company, Customer Service, Help Desk, Shared Inbox, Email, Ticketing, Customer Support, Collaboration, Gmail, Google Workspace, Omnichannel, Live Chat, SaaS, Artificial Intelligence

---

Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/hiver/). Scores are computed from the provider's own public artifacts under a published rubric.