# Help Scout

**Canonical:** https://apis.io/providers/helpscout/  
**Website:** https://www.helpscout.com/  
**APIs profiled:** 25

Help Scout is an email-first help desk platform with shared inboxes, live chat, knowledge bases, and a customer portal. The Help Scout APIs expose conversations, customers, inboxes, users, workflows, ratings, reports, Docs (knowledge base), Beacon (in-app messaging), and webhooks.

## Kin Score — 48.7 / 100 (developing)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 48.7).

| Facet | Score |
|---|---|
| Discoverability | 63.0 |
| Contract Quality | 65.4 |
| Governance | 13.6 |
| Contract Governance | 13.6 |
| Operational Transparency | 34.2 |
| Developer Ergonomics | 38.1 |
| Commercial Clarity | 61.8 |
| Access Clarity | 61.8 |

## Agent readiness — 30.3 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | derived |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Freemium (free trial) · Self-serve signup — onboarding: self-serve, pricing: freemium, trial: yes (confidence: high).

## APIs (25)

- **Help Scout Threads API** — Append customer replies, agent replies, internal notes, phone, chat, and forwards to an existing conversation as new threads.
- **Help Scout Customers API** — Manage customer profiles including addresses, emails, phone numbers, chat handles, social profiles, websites, and properties.
- **Help Scout Mailboxes API** — Read mailbox / inbox configuration including routing settings, saved replies, custom fields, and folders.
- **Help Scout Users API** — Retrieve Help Scout user accounts (agents) including roles, permissions, and online/offline status.
- **Help Scout Teams API** — Manage teams that group users for routing and assignment within shared inboxes.
- **Help Scout Tags API** — List, create, and apply tags to conversations for categorization, automation, and reporting.
- **Help Scout Workflows API** — List automation workflows and trigger them manually against a conversation.
- **Help Scout Custom Fields API** — Read custom field definitions on inboxes and read / update custom field values on conversations.
- **Help Scout Attachments API** — Upload and download attachment data for conversation threads.
- **Help Scout Ratings API** — Read customer satisfaction ratings (great / okay / not good) attached to conversation threads.
- **Help Scout Reports API** — Aggregated reports across company performance, conversations, happiness ratings, productivity, and user/team statistics.
- **Help Scout Webhooks API** — Subscribe to Help Scout events (convo.created, convo.assigned, convo.tag, customer.created, rating.received) for downstream automation. Webhooks include HMAC signatures for veri...
- **Help Scout Docs API** — Manage knowledge-base sites, collections, categories, articles, and search/related content for Help Scout Docs.
- **Help Scout Beacon API** — Embed Beacon (live chat, help docs, customer portal) into web and mobile applications and pre-fill or update Beacon context via the Beacon JS API.
- **Help Scout Chat API** — Read and write live chat conversations and messages alongside the email Mailbox API for unified ticketing.
- **Help Scout Apps API** — Build sidebar applications that render custom content within the Help Scout Inbox UI for partner integrations.
- **Help Scout Conversations API** — The Conversations API from Help Scout — 2 operation(s) for conversations.
- **Help Scout Customers API** — The Customers API from Help Scout — 2 operation(s) for customers.
- **Help Scout Mailboxes API** — The Mailboxes API from Help Scout — 1 operation(s) for mailboxes.
- **Help Scout Tags API** — The Tags API from Help Scout — 1 operation(s) for tags.
- **Help Scout Teams API** — The Teams API from Help Scout — 1 operation(s) for teams.
- **Help Scout Threads API** — The Threads API from Help Scout — 1 operation(s) for threads.
- **Help Scout Users API** — The Users API from Help Scout — 1 operation(s) for users.
- **Help Scout Webhooks API** — The Webhooks API from Help Scout — 1 operation(s) for webhooks.
- **Help Scout Workflows API** — The Workflows API from Help Scout — 1 operation(s) for workflows.

## Agentic access (1)

- **Helpscout Agentic Access** — 17 operations · 7 acting

## Security (3)

- **Helpscout Authentication** — oauth2 · 1 scheme
- **Helpscout Domain Security** — TLSv1.3 · HSTS · DMARC
- **Helpscout Trust Center** — SOC 2, ISO 27001, ISO 27017, ISO 27018, PCI DSS, HIPAA, FedRAMP, GDPR, CSA STAR

## Plans (1)

- **Helpscout Plans Pricing**

## Tags

Customer-Support, Help Desk, Email, Live Chat, Knowledge Base, Software-as-a-Service

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/helpscout/). Scores are computed from the provider's own public artifacts under a published rubric.