# Harmony

**Canonical:** https://apis.io/providers/harmony/  
**Website:** https://docs.harmony.io/  
**APIs profiled:** 1

Harmony is an agentic enterprise service management (ESM) platform that gives every employee an always-on AI expert for IT, HR, finance, procurement, and legal service requests inside Slack and Microsoft Teams. Its AI agents autonomously resolve requests — password and MFA resets, application access, device recovery, employee onboarding and offboarding — using a context graph that connects each employee's identity, devices, applications, and history, often resolving issues before a ticket is opened. Harmony exposes a public REST Service Desk API for programmatically listing, creating, updating, querying, and bulk-updating tickets along with their custom fields and activity history. Founded in 2025 by Nitzan Shapira and Ran Ribenzaft and backed by Lightspeed Venture Partners.

## Kin Score — 46.3 / 100 (developing)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 46.3).

| Facet | Score |
|---|---|
| Discoverability | 75.9 |
| Contract Quality | 55.9 |
| Governance | 16.7 |
| Contract Governance | 16.7 |
| Operational Transparency | 39.5 |
| Developer Ergonomics | 58.9 |
| Commercial Clarity | 28.9 |
| Access Clarity | 28.9 |

## Agent readiness — 37.0 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | verified |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (1)

- **Harmony tickets API** — The tickets API from Harmony — 6 operation(s) for tickets.

## MCP servers (1)

- **Harmony MCP Server**

## Agentic access (1)

- **Harmony Agentic Access** — 9 operations · 5 acting

## Security (2)

- **Harmony Authentication** — http/apiKey · 2 schemes
- **Harmony Domain Security** — TLSv1.3 · HSTS · DMARC

## Tags

ITSM, Service Desk, Ticketing, Enterprise Service Management, AI Agents, IT Automation, Help Desk, Identity, Company

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/harmony/). Scores are computed from the provider's own public artifacts under a published rubric.