# HappyOrNot

**Canonical:** https://apis.io/providers/happyornot/  
**Website:** https://www.happy-or-not.com  
**APIs profiled:** 21

HappyOrNot is a Finnish customer-experience feedback company known for its Smiley Terminal, Smiley Touch and Smiley Digital feedback devices used across retail, airports, healthcare, public sector and workplaces. Its read-only Customer API v2 lets applications and BI tools pull raw feedback data — button (smiley/NPS) ratings, follow-up selections, freeform text, AI demographics, contact-request details and metadata — together with the experience points, groups, surveys, questions, smileys, users and alerts that produce it. Authentication is a package-scoped API token (X-HON-API-Token header or auth query parameter); responses are JSON or CSV, paged with offset/limit and an X-More-Available header. The API is documented with an OpenAPI 3.1 specification and integrates with Power BI, Tableau, Salesforce, Medallia, Qualtrics and Zapier.

## Kin Score — 45.8 / 100 (developing)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 45.8).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 56.5 |
| Governance | 16.7 |
| Contract Governance | 16.7 |
| Operational Transparency | 26.3 |
| Developer Ergonomics | 58.9 |
| Commercial Clarity | 31.6 |
| Access Clarity | 31.6 |

## Agent readiness — 33.9 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| Reversibility Documented | na |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | na |
| Error Semantics | documented |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | na |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (21)

- **HappyOrNot alert-comments API** — Endpoints and data definitions related to alert comments which have been written for alerts
- **HappyOrNot alert-specifications API** — Endpoints and data definitions related to alert specifications based on which alerts are triggered
- **HappyOrNot alerts API** — Endpoints and data definitions related to alerts which have been triggered by incoming feedback, based on alert specfications
- **HappyOrNot button-feedbacks API** — Button feedback related endpoints and data definitions
- **HappyOrNot contact-details API** — Contact details data endpoints and data definitions
- **HappyOrNot custom-data-fields API** — Endpoints and data definitions related to custom data fields
- **HappyOrNot demographics API** — Demographics data endpoints and data definitions
- **HappyOrNot experience-points API** — Experience points and groups related endpoints and data definitions
- **HappyOrNot follow-up-feedbacks API** — Follow-up feedback related endpoints and data definitions
- **HappyOrNot follow-up-option-localizations API** — Endpoints and data definitions related to localizations for selectable options for follow ups in surveys
- **HappyOrNot follow-up-options API** — Endpoints and data definitions related to selectable options for follow ups in surveys
- **HappyOrNot follow-up-question-localizations API** — Endpoints and data definitions related to localizations for questions used for follow ups in surveys
- **HappyOrNot follow-up-questions API** — Endpoints and data definitions related to questions used for follow ups in surveys
- **HappyOrNot metadata API** — Metadata related endpoints and daa definitions
- **HappyOrNot question-localizations API** — Endpoints and data definitions related to localizations for question used in surveys
- **HappyOrNot questions API** — Endpoints and data definitions related to questions used in surveys
- **HappyOrNot smileys API** — Endpoints and data definitions related to smileys
- **HappyOrNot surveys API** — Surveys related endpoints and data definitions
- **HappyOrNot text-feedbacks API** — Text feedback related endpoints and data definitions
- **HappyOrNot token-introspection API** — Token introspection including token scopes
- **HappyOrNot users API** — Endpoints and data definitions related to users

## MCP servers (1)

- **HappyOrNot MCP Server**

## Security (2)

- **Happyornot Authentication** — apiKey · 2 schemes
- **Happyornot Domain Security** — TLSv1.3 · HSTS · DMARC

## Tags

Company, Enterprise, Customer Experience, Customer Feedback, Surveys, Analytics, Voice of Customer, Retail, Feedback

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/happyornot/). Scores are computed from the provider's own public artifacts under a published rubric.