# Groove

**Canonical:** https://apis.io/providers/groove/  
**Website:** https://www.groovehq.com  
**APIs profiled:** 12

Groove is a customer support helpdesk and shared inbox platform for small and midsize businesses that consolidates email, live chat, social, and knowledge base content into a single agent workspace with automations, collision detection, reporting, and SLAs. Groove also provides customer- facing knowledge bases and self-service portals. Developers can integrate via the v2 GraphQL API or the legacy v1 REST API, both authenticated with an API key obtained from account settings.

## Kin Score — 35.5 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 35.5).

| Facet | Score |
|---|---|
| Discoverability | 74.1 |
| Contract Quality | 58.7 |
| Governance | 11.4 |
| Contract Governance | 11.4 |
| Operational Transparency | 5.3 |
| Developer Ergonomics | 33.3 |
| Commercial Clarity | 23.7 |
| Access Clarity | 23.7 |

## Agent readiness — 27.4 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | derived |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (12)

- **Groove GraphQL API v2** — GraphQL API exposing conversations, messages, agents, contacts, mailboxes, tags, and knowledge base data through a single endpoint. Authentication uses a Bearer API key retrieve...
- **Groove REST API v1** — Legacy REST API for managing customers, conversations, messages, mailboxes, agents, tags, and webhooks in Groove. Authentication uses a Bearer API key. The REST API is no longer...
- **Groove Webhooks** — Groove's webhook surface delivered through the legacy REST API webhook subscription endpoint. Customers register destination URLs and event types via POST /v1/webhooks; Groove t...
- **Groove Agents API** — The Agents API from Groove — 2 operation(s) for agents.
- **Groove Attachments API** — The Attachments API from Groove — 1 operation(s) for attachments.
- **Groove Customers API** — The Customers API from Groove — 2 operation(s) for customers.
- **Groove Folders API** — The Folders API from Groove — 1 operation(s) for folders.
- **Groove Groups API** — The Groups API from Groove — 2 operation(s) for groups.
- **Groove Mailboxes API** — The Mailboxes API from Groove — 1 operation(s) for mailboxes.
- **Groove Messages API** — The Messages API from Groove — 2 operation(s) for messages.
- **Groove Tickets API** — The Tickets API from Groove — 4 operation(s) for tickets.
- **Groove Webhooks API** — The Webhooks API from Groove — 2 operation(s) for webhooks.

## Agentic access (1)

- **Groove Agentic Access** — 24 operations · 11 acting

## Security (2)

- **Groove Authentication** — apiKey/http · 2 schemes
- **Groove Domain Security** — TLSv1.3 · HSTS · DMARC

## Tags

Customer-Support, Help Desk, Shared Inbox, Knowledge Base, Conversations, Live Chat

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/groove/). Scores are computed from the provider's own public artifacts under a published rubric.