# Gradient Labs

**Canonical:** https://apis.io/providers/gradient-labs/  
**Website:** https://www.gradient-labs.ai  
**APIs profiled:** 5

Gradient Labs builds "Otto", an AI customer support agent that autonomously handles complex, end-to-end support conversations for regulated and financial services businesses. The API lets you start and drive conversations, stream customer messages, hand off to human agents, execute business actions/tools, and manage the knowledge base the agent reasons over, with signed webhooks delivering the agent's outbound messages and events.

## Kin Score — 22.8 / 100 (emerging)

Scored 2026-08-25 under rubric 0.14.0. Trend: falling (-11.0 from 33.8).

| Facet | Score |
|---|---|
| Discoverability | 74.1 |
| Contract Quality | 14.7 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 23.7 |
| Developer Ergonomics | 14.3 |
| Commercial Clarity | 28.9 |
| Access Clarity | 28.9 |

## Agent readiness — 25.8 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | documented |
| MCP Server | no |
| Auth Clarity | bearer |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | yes |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | no |
| Protected Resource Metadata | no |
| Dynamic Client Registration | no |
| Agentic Commerce | no |

## Access

Enterprise · Self-serve signup — onboarding: self-serve, pricing: enterprise, trial: no (confidence: high).

## APIs (5)

- **Gradient Labs Actions & Tools API** — Define and execute business tools the AI agent can call.
- **Gradient Labs Conversations API** — Start, read, and manage the lifecycle of AI-agent conversations.
- **Gradient Labs Hand-off API** — Assign conversations between the AI agent and human participants.
- **Gradient Labs Knowledge API** — Manage knowledge-base articles that ground the AI agent.
- **Gradient Labs Messages API** — Add inbound messages to a conversation.

## Agentic access (1)

- **Gradient Labs Agentic Access** — 11 operations · 10 acting

## Security (2)

- **Gradient Labs Authentication** — http · 1 scheme
- **Gradient Labs Domain Security** — TLSv1.3 · HSTS · DMARC

## Plans (1)

- **Gradient Labs Plans Pricing**

## Tags

Artificial Intelligence, Customer-Support, AI Agent, Conversations, Financial-Services, Regulated

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/gradient-labs/). Scores are computed from the provider's own public artifacts under a published rubric.