# Gorgias

**Canonical:** https://apis.io/providers/gorgias/  
**Website:** https://www.gorgias.com  
**APIs profiled:** 14

Gorgias is a customer support and helpdesk platform purpose-built for ecommerce brands, with deep native integrations into Shopify, BigCommerce, Magento, and other commerce stacks to unify email, chat, social, SMS, and voice conversations alongside order data. The platform automates repetitive support tasks with AI agents and macros, surfaces revenue attribution for support interactions, and powers self-service flows on storefronts. The Gorgias REST API provides full CRUD access to tickets, customers, macros, integrations, and widgets using HTTP Basic authentication or OAuth2 for public apps.

## Kin Score — 36.1 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 36.1).

| Facet | Score |
|---|---|
| Discoverability | 72.2 |
| Contract Quality | 59.3 |
| Governance | 11.4 |
| Contract Governance | 11.4 |
| Operational Transparency | 26.3 |
| Developer Ergonomics | 22.6 |
| Commercial Clarity | 23.7 |
| Access Clarity | 23.7 |

## Agent readiness — 27.4 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | derived |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (14)

- **Gorgias Webhooks** — Outbound webhook surface delivered through Gorgias HTTP Integrations. When configured triggers fire on a Gorgias account, Gorgias sends an HTTP request to the URL set on the Tic...
- **Gorgias Account API** — The Account API from Gorgias — 2 operation(s) for account.
- **Gorgias Customers API** — The Customers API from Gorgias — 2 operation(s) for customers.
- **Gorgias Integrations API** — The Integrations API from Gorgias — 2 operation(s) for integrations.
- **Gorgias Macros API** — The Macros API from Gorgias — 2 operation(s) for macros.
- **Gorgias Messages API** — The Messages API from Gorgias — 1 operation(s) for messages.
- **Gorgias Rules API** — The Rules API from Gorgias — 2 operation(s) for rules.
- **Gorgias Surveys API** — The Surveys API from Gorgias — 1 operation(s) for surveys.
- **Gorgias Tags API** — The Tags API from Gorgias — 3 operation(s) for tags.
- **Gorgias Teams API** — The Teams API from Gorgias — 1 operation(s) for teams.
- **Gorgias Tickets API** — The Tickets API from Gorgias — 2 operation(s) for tickets.
- **Gorgias Users API** — The Users API from Gorgias — 2 operation(s) for users.
- **Gorgias Views API** — The Views API from Gorgias — 2 operation(s) for views.
- **Gorgias Widgets API** — The Widgets API from Gorgias — 2 operation(s) for widgets.

## Agentic access (1)

- **Gorgias Agentic Access** — 49 operations · 26 acting

## Security (3)

- **Gorgias Authentication** — http/oauth2 · 2 schemes
- **Gorgias Domain Security** — TLSv1.3 · HSTS · DMARC
- **Gorgias Vulnerability Disclosure** — security.txt · contact published

## Tags

Customer-Support, Help Desk, E-Commerce, Shopify, Tickets, Conversations

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/gorgias/). Scores are computed from the provider's own public artifacts under a published rubric.