# Google Cloud Contact Center AI

**Canonical:** https://apis.io/providers/google-cloud-contact-center-ai/  
**Website:** https://cloud.google.com/contact-center/ai  
**APIs profiled:** 3

Google Cloud Contact Center AI (CCAI) provides AI-powered solutions for contact centers, enabling virtual agents, agent assist capabilities, and insights from customer conversations. It combines Dialogflow, speech-to-text, text-to-speech, and natural language processing to improve customer service.

## Kin Score — 40.0 / 100 (developing)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 40.0).

| Facet | Score |
|---|---|
| Discoverability | 74.1 |
| Contract Quality | 61.5 |
| Governance | 9.8 |
| Contract Governance | 9.8 |
| Operational Transparency | 26.3 |
| Developer Ergonomics | 26.2 |
| Commercial Clarity | 36.8 |
| Access Clarity | 36.8 |

## Agent readiness — 29.1 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Freemium · Self-serve signup — onboarding: self-serve, pricing: freemium, trial: no (confidence: high).

## APIs (3)

- **Google Cloud Contact Center AI Analyses API** — The Analyses API from Google Cloud Contact Center AI — 1 operation(s) for analyses.
- **Google Cloud Contact Center AI Conversations API** — The Conversations API from Google Cloud Contact Center AI — 2 operation(s) for conversations.
- **Google Cloud Contact Center AI Insights API** — The Insights API from Google Cloud Contact Center AI — 1 operation(s) for insights.

## Agentic access (1)

- **Google Cloud Contact Center Ai Agentic Access** — 8 operations · 5 acting

## Security (3)

- **Google Cloud Contact Center Ai Authentication** — oauth2 · 1 scheme
- **Google Cloud Contact Center Ai Domain Security** — TLSv1.3 · HSTS · DMARC
- **Google Cloud Contact Center Ai Vulnerability Disclosure** — security.txt · contact published

## Plans (1)

- **Google Cloud Contact Center Ai Plans Pricing**

## Tags

Artificial Intelligence, Contact Center, Conversations, Customer Service, Google Cloud, Virtual Agents

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/google-cloud-contact-center-ai/). Scores are computed from the provider's own public artifacts under a published rubric.