# Glia

**Canonical:** https://apis.io/providers/glia/  
**Website:** https://www.glia.com  
**APIs profiled:** 3

Glia (formerly SaleMove) is a digital customer service and applied-AI platform built for banks, credit unions and insurers, unifying chat, voice, video, messaging and CoBrowsing under what the company calls ChannelLess architecture. Its AI layer is packaged as Glia Banker (customer-facing AI agent), Glia CoPilot (real-time agent assist) and Glia Analyst (manager/QA AI), alongside Glia Voice. The developer surface is a REST API at api.glia.com with regional US/EU hosts, a public Visitor JS SDK for embedding engagements in web properties, native iOS/Android/Ionic widget SDKs published to CocoaPods and Maven Central, and Glia Functions - a workerd-based serverless JavaScript runtime with a first-party CLI and MCP server. Developer documentation is served from a Fern-hosted portal that requires a Glia account login, so no public OpenAPI is published.

## Kin Score — 41.3 / 100 (thin)

Scored 2026-08-17 under rubric 0.11.0. Trend: flat (+0.0 from 41.3).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 0.0 |
| Governance | 12.5 |
| Operational Transparency | 47.4 |
| Developer Ergonomics | 63.0 |
| Commercial Clarity | 60.5 |

Regulatory layer — **Banking & Open Finance**: 45.6 (matched via tags).

## Agent readiness — 27.5 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| MCP Server | yes |
| Auth Clarity | yes |
| Idempotency | documented |
| Error Semantics | documented |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## APIs (3)

- **Glia REST API** — The Glia platform REST API. Serves operators, sites, engagements, queues and reporting resources over api.glia.com (US) and api.glia.eu (EU). Authentication is a bearer token mi...
- **Glia Functions API** — Glia Functions is a serverless JavaScript runtime (workerd) inside the Glia platform, with REST endpoints for functions, versions, deployments, logs, applets, a KV store and cro...
- **Glia Visitor JS SDK** — The public browser SDK for embedding Glia engagements into a web property - queueing for engagement, chat, media upgrades, screen sharing, CoBrowsing, visitor authentication, su...

## MCP servers (1)

- **glia-mcp.yml**

## Security (4)

- **Glia Authentication** — http/apiKey · 4 schemes
- **Glia Domain Security** — TLSv1.3 · HSTS · DMARC
- **Glia Vulnerability Disclosure** — security.txt · contact published
- **Glia Trust Center** — SOC 2 Type 2, PCI DSS, HIPAA/HITECH Type 1, CCPA

## Tags

Company, Customer Service, Contact Center, Banking, Credit Unions, Financial Services, Conversational AI, Voice, CoBrowsing, Serverless

---

Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/glia/). Scores are computed from the provider's own public artifacts under a published rubric.