# Glia (fka SaleMove)

**Canonical:** https://apis.io/providers/glia-fka-salemove/  
**Website:** https://www.glia.com/  
**APIs profiled:** 1

Glia (formerly SaleMove) is a digital customer service and unified interaction management platform purpose-built for banks, credit unions, and other financial institutions. Its ChannelLess platform combines voice AI, digital self-service, live chat and messaging, co-browsing, secure video, and workforce analytics into a single engagement stack so frontline agents can move across channels within one conversation. Glia also ships Glia Functions — a serverless JavaScript platform (workerd runtime) similar to AWS Lambda or Cloudflare Workers — plus first-party iOS, Android, and web SDKs for embedding customer service into apps, and a REST API (api.glia.com) with a bearer-token authentication model. Developer tooling includes the Glia Functions CLI and an embedded Model Context Protocol (MCP) server that exposes 23 tools for AI assistants to manage functions.

## Kin Score — 34.7 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 34.7).

| Facet | Score |
|---|---|
| Discoverability | 87.0 |
| Contract Quality | 0.0 |
| Governance | 18.2 |
| Contract Governance | 18.2 |
| Operational Transparency | 13.2 |
| Developer Ergonomics | 52.4 |
| Commercial Clarity | 47.4 |
| Access Clarity | 47.4 |

Regulatory layer — **Banking & Open Finance**: 45.6 (matched via tags).

## Agent readiness — 16.1 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | documented |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | yes |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (1)

- **Glia Platform API** — Glia's REST API for managing engagements, operators, sites, and Glia Functions. Authenticates via a bearer token exchanged from a Site ID and API Key (POST /operator_authenticat...

## MCP servers (1)

- **Glia (fka SaleMove) MCP Server** — First-party MCP (Model Context Protocol) server shipped inside the Glia Functions CLI (github.com/salemove/glia-functions-tools). Lets AI assistants like Claude manage Glia Func...

## Security (4)

- **Glia Fka Salemove Authentication** — bearer/apiKey · 2 schemes
- **Glia Fka Salemove Domain Security** — TLSv1.3 · HSTS · DMARC
- **Glia Fka Salemove Vulnerability Disclosure** — contact published
- **Glia Fka Salemove Trust Center** — SOC 2 Type 2, SOC 1, SOC 3, PCI DSS, HIPAA/HITECH, ISO/IEC 27001, FedRAMP/FISMA, CCPA, SSAE-16

## Tags

Company, Customer Service, Customer-Support, Digital Customer Service, Contact Center, Conversational AI, Voice AI, Co-Browsing, Financial-Services, Banking, Serverless, SDK

---

Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/glia-fka-salemove/). Scores are computed from the provider's own public artifacts under a published rubric.