# freshworks

**Canonical:** https://apis.io/providers/freshworks/  
**APIs profiled:** 44

Freshworks is a software company that develops cloud-based business software including customer support, IT service management, sales force automation, marketing automation, and HR applications.

## Kin Score — 31.8 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 31.8).

| Facet | Score |
|---|---|
| Discoverability | 50.0 |
| Contract Quality | 74.3 |
| Governance | 11.4 |
| Contract Governance | 11.4 |
| Operational Transparency | 10.5 |
| Developer Ergonomics | 11.9 |
| Commercial Clarity | 15.8 |
| Access Clarity | 15.8 |

## Agent readiness — 32.4 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | documented |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | derived |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Paid · Self-serve signup — onboarding: self-serve, pricing: paid, trial: no (confidence: high).

## APIs (44)

- **Freshworks Freshmarketer API** — The Freshmarketer API provides developer access to marketing automation capabilities within the Freshmarketer platform. It enables programmatic management of marketing campaigns...
- **Freshworks App SDK** — The Freshworks App SDK enables developers to build custom applications and extensions that run within the Freshworks product ecosystem. It provides tools for creating apps for F...
- **freshworks Accounts API** — Manage company accounts with which you have business relationships.
- **freshworks Agents API** — Manage chat agents and their availability.
- **freshworks Applicants API** — Manage job applicants and their application details.
- **freshworks Appointments API** — Manage scheduled appointments and meetings.
- **freshworks Assets API** — Manage IT assets including hardware, software, and configurations.
- **freshworks Branches API** — Manage organizational branch or office locations.
- **freshworks Business Hours API** — Manage business hours configurations.
- **freshworks Call Metrics API** — Access call center metrics and analytics data.
- **freshworks Calls API** — Access call records, call details, and call metrics from the Freshcaller system.
- **freshworks Changes API** — Manage change requests for controlled modifications to IT infrastructure.
- **freshworks Channels API** — Manage messaging channels and their configurations.
- **freshworks Companies API** — Manage company records associated with contacts.
- **freshworks Contacts API** — Manage customer contacts including creation, updates, merging, and deactivation.
- **freshworks Conversations API** — Manage customer conversations and their lifecycle.
- **freshworks Deals API** — Manage sales deals and their pipeline progression.
- **freshworks Departments API** — Manage organizational department records.
- **freshworks Email Configs API** — Manage email configuration settings for the helpdesk.
- **freshworks Employees API** — Manage employee records including personal information, job details, and employment history.
- **freshworks Groups API** — Manage agent groups for conversation routing.
- **freshworks Job Postings API** — Manage job postings and their associated applicant fields.
- **freshworks Leads API** — Manage sales leads before they are converted to contacts or accounts.
- **freshworks Levels API** — Manage employee levels and designations.
- **freshworks Locations API** — Manage office and facility locations.
- **freshworks Messages API** — Send and retrieve messages within conversations.
- **freshworks Notes API** — Manage notes attached to CRM records.
- **freshworks Problems API** — Manage problem records for root cause analysis of recurring incidents.
- **freshworks Products API** — Manage products associated with the helpdesk.
- **freshworks Releases API** — Manage release records for deploying changes to production.
- **freshworks Requesters API** — Manage requesters who submit tickets to the service desk.
- **freshworks Roles API** — Manage agent roles and permissions.
- **freshworks Sales Activities API** — Track and manage sales activity records.
- **freshworks Service Catalog API** — Manage service catalog items available for request.
- **freshworks SLA Policies API** — Manage SLA policies for ticket response and resolution targets.
- **freshworks Sub-Departments API** — Manage sub-departments within departments.
- **freshworks Surveys API** — Manage customer satisfaction surveys.
- **freshworks Tasks API** — Manage tasks associated with sales activities.
- **freshworks Teams API** — Manage agent teams for call routing and organization.
- **freshworks Tickets API** — Manage helpdesk tickets including creation, updates, assignment, and resolution workflows.
- …and 4 more, listed in full on the page.

## Agentic access (1)

- **Freshworks Agentic Access** — 158 operations · 70 acting

## Security (2)

- **Freshworks Authentication** — apiKey/http · 4 schemes
- **Freshworks Domain Security** — TLSv1.3 · HSTS · DMARC

## Plans (1)

- **Freshworks Plans Pricing**

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/freshworks/). Scores are computed from the provider's own public artifacts under a published rubric.