# Freshservice

**Canonical:** https://apis.io/providers/freshservice/  
**Website:** https://www.freshworks.com/freshservice/  
**APIs profiled:** 9

Freshservice is Freshworks' cloud-based IT service management (ITSM) and enterprise service management platform, covering ticketing, problem, change and release management, asset and configuration management, and a self-service portal. The Freshservice REST API provides JSON-over-HTTP access to tickets, problems, changes, assets, agents, requesters, and the service catalog for ITSM automation and integration.

## Kin Score — 34.0 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 34.0).

| Facet | Score |
|---|---|
| Discoverability | 74.1 |
| Contract Quality | 51.0 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 2.6 |
| Developer Ergonomics | 35.7 |
| Commercial Clarity | 31.6 |
| Access Clarity | 31.6 |

## Agent readiness — 26.1 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (9)

- **Freshservice API v2** — REST API providing JSON-over-HTTP access to tickets, conversations, problems, changes, releases, assets, software, agents, requesters, groups, the service catalog, and approvals...
- **Freshservice Agents API** — The Agents API from Freshservice — 2 operation(s) for agents.
- **Freshservice Assets API** — The Assets API from Freshservice — 2 operation(s) for assets.
- **Freshservice Changes API** — The Changes API from Freshservice — 2 operation(s) for changes.
- **Freshservice Groups API** — The Groups API from Freshservice — 2 operation(s) for groups.
- **Freshservice Problems API** — The Problems API from Freshservice — 2 operation(s) for problems.
- **Freshservice Releases API** — The Releases API from Freshservice — 2 operation(s) for releases.
- **Freshservice Requesters API** — The Requesters API from Freshservice — 2 operation(s) for requesters.
- **Freshservice Tickets API** — The Tickets API from Freshservice — 2 operation(s) for tickets.

## Agentic access (1)

- **Freshservice Agentic Access** — 40 operations · 24 acting

## Security (4)

- **Freshservice Authentication** — http · 1 scheme
- **Freshservice Domain Security** — TLSv1.3 · HSTS · DMARC
- **Freshservice Vulnerability Disclosure** — Hackerone · security.txt · contact published
- **Freshservice Trust Center** — SOC 2, ISO 27001, CSA STAR

## Tags

ITSM, Help Desk, Ticketing, Asset Management, Change Management, Freshworks

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/freshservice/). Scores are computed from the provider's own public artifacts under a published rubric.