# freshdesk

**Canonical:** https://apis.io/providers/freshdesk/  
**APIs profiled:** 17

Freshdesk API.

## Kin Score — 31.7 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 31.7).

| Facet | Score |
|---|---|
| Discoverability | 50.0 |
| Contract Quality | 73.7 |
| Governance | 11.4 |
| Contract Governance | 11.4 |
| Operational Transparency | 10.5 |
| Developer Ergonomics | 11.9 |
| Commercial Clarity | 15.8 |
| Access Clarity | 15.8 |

## Agent readiness — 32.4 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | documented |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | derived |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Freemium · Self-serve signup — onboarding: self-serve, pricing: freemium, trial: no (confidence: high).

## APIs (17)

- **Freshdesk Webhook API** — The Freshdesk Webhook API enables real-time communication between Freshdesk and external systems by sending HTTP POST requests when specific events occur within the helpdesk. We...
- **Freshdesk App SDK** — The Freshdesk App SDK allows developers to build custom applications that extend the functionality of the Freshdesk helpdesk platform. Backed by a Platform-as-a-Service infrastr...
- **freshdesk Agents API** — Manage support agents and their properties.
- **freshdesk Business Hours API** — Manage business hour schedules used in SLA calculations.
- **freshdesk Companies API** — Manage companies (organizations) associated with contacts.
- **freshdesk Contacts API** — Manage contacts (end users) who submit support tickets.
- **freshdesk Conversations API** — Manage replies, notes, and conversation threads on tickets.
- **freshdesk Email Configs API** — Manage email mailbox configurations for the helpdesk.
- **freshdesk Groups API** — Manage agent groups for ticket assignment and routing.
- **freshdesk Products API** — Manage products to categorize tickets by product line.
- **freshdesk Roles API** — Manage roles that define agent permissions.
- **freshdesk Satisfaction Ratings API** — View customer satisfaction survey ratings on tickets.
- **freshdesk Search API** — Search across tickets, contacts, and companies using query syntax.
- **freshdesk SLA Policies API** — Manage service level agreement policies for ticket response and resolution times.
- **freshdesk Solutions API** — Manage knowledge base solution categories, folders, and articles.
- **freshdesk Tickets API** — Manage support tickets including creation, updates, bulk operations, merging, and lifecycle management.
- **freshdesk Time Entries API** — Track time spent on tickets by agents.

## Agentic access (1)

- **Freshdesk Agentic Access** — 82 operations · 44 acting

## Security (2)

- **Freshdesk Authentication** — http · 1 scheme
- **Freshdesk Domain Security** — TLSv1.3 · HSTS · DMARC

## Plans (1)

- **Freshdesk Plans Pricing**

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/freshdesk/). Scores are computed from the provider's own public artifacts under a published rubric.