# Freshchat

**Canonical:** https://apis.io/providers/freshchat/  
**Website:** https://www.freshworks.com/live-chat-software/  
**APIs profiled:** 13

Freshchat is Freshworks' modern messaging and customer engagement platform that enables sales and support teams to converse with customers across web, mobile, WhatsApp, Facebook Messenger, Instagram, Apple Business Chat, and email. The Freshchat REST API provides programmatic access to agents, users, conversations, messages, channels, bots, and reports for building custom integrations and workflow automations. Authentication uses Bearer API tokens generated from the Freshchat admin console.

## Kin Score — 33.8 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 33.8).

| Facet | Score |
|---|---|
| Discoverability | 74.1 |
| Contract Quality | 50.3 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 2.6 |
| Developer Ergonomics | 35.7 |
| Commercial Clarity | 31.6 |
| Access Clarity | 31.6 |

## Agent readiness — 26.1 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (13)

- **Freshchat Accounts API** — The Accounts API from Freshchat — 1 operation(s) for accounts.
- **Freshchat Agents API** — The Agents API from Freshchat — 3 operation(s) for agents.
- **Freshchat BusinessHours API** — The BusinessHours API from Freshchat — 1 operation(s) for businesshours.
- **Freshchat Channels API** — The Channels API from Freshchat — 1 operation(s) for channels.
- **Freshchat Conversations API** — The Conversations API from Freshchat — 3 operation(s) for conversations.
- **Freshchat CSAT API** — The CSAT API from Freshchat — 1 operation(s) for csat.
- **Freshchat Files API** — The Files API from Freshchat — 2 operation(s) for files.
- **Freshchat Groups API** — The Groups API from Freshchat — 1 operation(s) for groups.
- **Freshchat Messages API** — The Messages API from Freshchat — 1 operation(s) for messages.
- **Freshchat Metrics API** — The Metrics API from Freshchat — 2 operation(s) for metrics.
- **Freshchat OutboundMessages API** — The OutboundMessages API from Freshchat — 2 operation(s) for outboundmessages.
- **Freshchat Roles API** — The Roles API from Freshchat — 1 operation(s) for roles.
- **Freshchat Users API** — The Users API from Freshchat — 4 operation(s) for users.

## Agentic access (1)

- **Freshchat Agentic Access** — 31 operations · 14 acting

## Security (4)

- **Freshchat Authentication** — http · 1 scheme
- **Freshchat Domain Security** — TLSv1.3 · HSTS · DMARC
- **Freshchat Vulnerability Disclosure** — Hackerone · security.txt · contact published
- **Freshchat Trust Center** — SOC 2, ISO 27001, CSA STAR

## Tags

Customer Messaging, Live Chat, Customer-Support, Conversational Engagement, Omnichannel Messaging, Chatbots, Freshworks

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/freshchat/). Scores are computed from the provider's own public artifacts under a published rubric.