# Forethought

**Canonical:** https://apis.io/providers/forethought/  
**Website:** https://forethought.ai  
**APIs profiled:** 3

Forethought is a San Francisco-based generative AI customer-support platform. Its multi-agent product suite — Solve (omnichannel resolution), Triage (ticket classification and routing), Discover (knowledge-gap detection and article generation), Assist (agentic copilot for human agents), and Agent QA (automated quality scoring) — is powered by SupportGPT, Forethought's fine-tuned generative AI engine. The platform supports chat, email, voice, Slack, mobile, and a Headless API channel, and integrates with Zendesk, Salesforce, Intercom, Front, Gorgias, Genesys, Five9, LiveChat, and knowledge sources including Notion, Document360, and Stonly. Forethought exposes two public REST APIs on the Enterprise plan: the Solve API (https://app.forethought.ai/solve/api/v1) for starting and continuing AI conversations and inspecting workspace context variables, and the Triage API (https://api.forethought.ai/api/predict) for classifying tickets against customer-trained models. Public iOS and Android SDKs (Forethought- Technologies/solve-ios, solve-android) embed Solve into mobile apps. The Forethought engineering team also maintains AutoChain, an open-source lightweight framework for building and testing LLM agents. Forethought is now part of Zendesk.

## Kin Score — 45.0 / 100 (developing)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 45.0).

| Facet | Score |
|---|---|
| Discoverability | 64.8 |
| Contract Quality | 69.2 |
| Governance | 9.8 |
| Contract Governance | 9.8 |
| Operational Transparency | 2.6 |
| Developer Ergonomics | 40.5 |
| Commercial Clarity | 57.9 |
| Access Clarity | 57.9 |

## Agent readiness — 29.1 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Paid · Self-serve signup — onboarding: self-serve, pricing: paid, trial: no (confidence: high).

## APIs (3)

- **Forethought Conversations API** — Start and continue Solve conversations.
- **Forethought Metadata API** — Inspect workspace-level Solve configuration.
- **Forethought Predictions API** — Predict labels for customer-support tickets.

## Agentic access (1)

- **Forethought Agentic Access** — 4 operations · 3 acting

## Security (3)

- **Forethought Authentication** — http · 1 scheme
- **Forethought Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC
- **Forethought Trust Center** — SOC 2, GDPR

## Plans (1)

- **Forethought Plans Pricing**

## Tags

Artificial Intelligence, Customer-Support, Customer Service, Generative AI, SupportGPT, Conversational AI, Ticket Triage, Agentic AI, Voice AI, Help Desk, Multi-Agent

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/forethought/). Scores are computed from the provider's own public artifacts under a published rubric.