# Echo AI (fka Pathlight)

**Canonical:** https://apis.io/providers/echo-ai-fka-pathlight/  
**Website:** https://www.echoai.com/  
**APIs profiled:** 0

Echo AI (formerly Pathlight) was an AI-driven customer conversation intelligence platform used by customer-experience and support teams to analyze support conversations, surface hidden insights, and coach agents. Founded as Pathlight and backed by Kleiner Perkins, Insight Partners and Quiet Capital, it rebranded to Echo AI in January 2024 and was acquired by contact-center workforce-engagement vendor Calabrio on 2024-12-11; the technology now ships inside Calabrio ONE, and calabrio.com itself now redirects to verint.com. The company publishes no discoverable public developer surface of its own — no API documentation, OpenAPI, GraphQL, MCP server, agent card or first-party SDK — and both brand domains are dark — pathlight.com no longer resolves and echoai.com returns a removed Framer site (HTTP 404). The Wayback index for both domains contains no /api, /docs/api or /developer path at any point in their history, only legal pages. The only verified live public asset is the Pathlight GitHub organization, whose 62 public repositories are third-party forks plus first-party Singer.io taps that INGEST other vendors' APIs (Zendesk, Gorgias, Gladly, Dialpad, Five9, Kustomer) rather than any first-party client library. This profile is retained as an identity record; no fabricated API artifacts were added, and the npm/PyPI packages that share the Pathlight and Echo AI names were verified to belong to unrelated publishers.

## Kin Score — 5.7 / 100 (minimal)

Scored 2026-08-19 under rubric 0.12.0. Trend: flat (+0.0 from 5.7).

| Facet | Score |
|---|---|
| Discoverability | 50.0 |
| Contract Quality | 0.0 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 5.3 |
| Developer Ergonomics | 0.0 |
| Commercial Clarity | 0.0 |
| Access Clarity | 0.0 |

## Agent readiness — 3.0 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Unknown — onboarding: unknown, pricing: unknown, trial: no (confidence: low).

## Security (1)

- **Echo Ai Fka Pathlight Domain Security** — TLSv1.3 · DMARC

## Plans (1)

- **Echo Ai Fka Pathlight Plans Pricing**

## Tags

Company, Conversation Intelligence, Customer Experience, Customer Support, Artificial Intelligence, Analytics

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/echo-ai-fka-pathlight/). Scores are computed from the provider's own public artifacts under a published rubric.