# Decagon

**Canonical:** https://apis.io/providers/decagon/  
**Website:** https://decagon.ai  
**APIs profiled:** 1

Decagon is an enterprise AI customer service platform that builds and operates voice, chat, and email AI agents on top of natural-language Agent Operating Procedures (AOPs). The platform includes the AI Agents Studio for authoring agents, Watchtower for continuous quality assurance, Voice of the Customer analytics, A/B testing and simulations, and tool connectors for back-office integrations. Decagon is enterprise sales-led; its developer documentation is gated behind an access code and no self-serve public API is published.

## Kin Score — 19.8 / 100 (emerging)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 19.8).

| Facet | Score |
|---|---|
| Discoverability | 66.7 |
| Contract Quality | 0.0 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 31.6 |
| Developer Ergonomics | 9.5 |
| Commercial Clarity | 35.5 |
| Access Clarity | 35.5 |

## Agent readiness — 3.0 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Free — onboarding: unknown, pricing: free, trial: no (confidence: medium).

## APIs (1)

- **Decagon AI Agents Studio** — Decagon AI Agents Studio is the enterprise platform for authoring, deploying, testing, and operating AI agents using Agent Operating Procedures (AOPs) - natural-language workflo...

## Security (2)

- **Decagon Domain Security** — TLSv1.3 · HSTS · DMARC
- **Decagon Vulnerability Disclosure** — security.txt · contact published

## Plans (1)

- **Decagon Plans Pricing**

## Use cases (3)

- **Customer Service Automation** — Resolve customer support inquiries autonomously across voice, chat, and email.
- **Voice IVR Replacement** — Replace traditional IVR with natural conversational voice agents.
- **Conversation Intelligence** — Surface customer insights and operational issues from conversation data.

## Tags

Agents, Artificial Intelligence, Chat, Conversational AI, Customer Experience, Customer Service, Enterprise, Voice

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/decagon/). Scores are computed from the provider's own public artifacts under a published rubric.