# Customer Alliance

**Canonical:** https://apis.io/providers/customer-alliance/  
**Website:** https://customer-alliance.com/  
**APIs profiled:** 1

Customer Alliance provides stress‑free review management software for hotels and hospitality groups. Their platform centralises guest reviews from multiple travel platforms, offers customizable guest surveys, AI‑powered sentiment analysis, and detailed reporting to help hotels improve service and revenue. The solution supports multi‑property portfolios, enabling benchmarking across locations and roles such as general managers and revenue managers.

## Kin Score — 45.4 / 100 (developing)

Scored 2026-10-31 under rubric 0.25.0.

| Facet | Score |
|---|---|
| Discoverability | 64.3 |
| Contract Quality | 66.9 |
| Contract Governance | 22.0 |
| Operational Transparency | 13.2 |
| Developer Ergonomics | 32.7 |
| Access Clarity | 52.6 |

Regulatory layer — **Horizontal (data, software, accessibility, platform)**: 20.6 (matched via fallback).

## Agent readiness — 44.0 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | served |
| Idempotency | no |
| Error Semantics | verified |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | yes |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | served |
| Protected Resource Metadata | verified |
| Dynamic Client Registration | yes |
| Agentic Commerce | no |
| Pagination Ratio | no |
| Operation Distinctiveness | distinct |

## APIs (10)

- **Customer Alliance API** — Review management, surveys & feedback for hospitality API.
- **Customer Alliance Analytics API** — Score and rating aggregates.
- **Customer Alliance Guests API** — Push guests into a property (write-only; grants no read of guest data).
- **Customer Alliance Identity API** — Who the key is.
- **Customer Alliance Insights API** — AI recommendations, mentions and topics.
- **Customer Alliance Nodes API** — Hierarchy discovery, and the property attributes that group your properties.
- **Customer Alliance Reviews API** — Collected reviews and owner replies, and pushing reviews in from other platforms.
- **Customer Alliance Surveys API** — Surveys, responses and answers (PII-free), and pushing responses in from other survey tools.
- **Customer Alliance Webhook events API** — The signed events Customer Alliance POSTs to your endpoints.
- **Customer Alliance Webhooks API** — Manage outbound webhook endpoints and inspect deliveries. Account-scoped: these endpoints ignore the key's node binding (unlike the read endpoints).

## Agentic access (1)

- **Customer Alliance Agentic Access** — 22 operations · 7 acting

## Security (2)

- **Customer Alliance Authentication** — 1 scheme
- **Customer Alliance Domain Security** — TLSv1.3 · HSTS · DMARC

## Plans (1)

- **Customer Alliance Plans Pricing**

## Tags

Company, Hospitality, Review Management, SaaS, Hotels

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/customer-alliance/). Scores are computed from the provider's own public artifacts under a published rubric.