# Cuein

**Canonical:** https://apis.io/providers/cuein/  
**Website:** https://developer.cuein.ai/  
**APIs profiled:** 2

Cuein is an AI-native customer-experience platform ("co-pilot for customer experience teams") that unifies structured and unstructured customer-support data and applies generative AI to surface contact reasons, root causes, resolutions, and metrics such as Inferred CSAT and Resolution Rate. Its public developer surface exposes two REST APIs: an Insights API for retrieving per-conversation and bulk conversation insights over a date range, and an Answers API that generates answers grounded in a tenant's knowledge articles and documents. Both APIs use x-api-key authentication and are documented on a ReadMe-hosted developer hub. Cuein was acquired by ServiceNow (announced Q1 2025); the standalone developer hub remains live. Backed by Lightspeed Venture Partners.

## Kin Score — 39.0 / 100 (thin)

Scored 2026-08-17 under rubric 0.11.0. Trend: flat (-3.0 from 42.0).

| Facet | Score |
|---|---|
| Discoverability | 87.0 |
| Contract Quality | 53.7 |
| Governance | 11.5 |
| Operational Transparency | 5.3 |
| Developer Ergonomics | 45.1 |
| Commercial Clarity | 28.9 |

## Agent readiness — 41.7 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| MCP Server | derived |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | documented |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | derived |
| Well Known Catalog | yes |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (2)

- **Cuein answers API** — APIs for getting answers
- **Cuein conversations API** — APIs for retrieving customer-support interaction insights

## MCP servers (1)

- **cuein-mcp.yml**

## Agentic access (1)

- **Cuein Agentic Access** — 5 operations · 1 acting

## Security (3)

- **Cuein Authentication** — apiKey · 1 scheme
- **Cuein Domain Security** — TLSv1.3 · HSTS · DMARC
- **Cuein Trust Center** — trust center published

## Plans (1)

- **Cuein Plans Pricing**

## Tags

Company, Customer Experience, Customer Support, Conversation Intelligence, Generative AI, Insights, Knowledge Base, Contact Center

---

Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/cuein/). Scores are computed from the provider's own public artifacts under a published rubric.