# Crescendo

**Canonical:** https://apis.io/providers/crescendo/  
**Website:** https://www.crescendo.ai  
**APIs profiled:** 5

Crescendo is an AI-native customer experience (CX) platform that unifies AI agents for chat, voice, email, and messaging with quality assurance, workforce management, and business insights. The Crescendo Platform API (OpenAPI 3.1) is a tenant-scoped HTTP API for provisioning tenant configuration and documents, exporting assistant and voice-of-customer (VOC) conversations for reporting with cursor pagination, uploading audio recordings for asynchronous VOC processing, and driving assistants through a hosted Model Context Protocol (MCP) bots server over Streamable HTTP. Authentication is a tenant-scoped bearer API key. Crescendo is backed by General Catalyst and Trinity Ventures.

## Kin Score — 39.9 / 100 (developing)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 39.9).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 54.9 |
| Governance | 16.7 |
| Contract Governance | 16.7 |
| Operational Transparency | 0.0 |
| Developer Ergonomics | 58.9 |
| Commercial Clarity | 21.1 |
| Access Clarity | 21.1 |

## Agent readiness — 46.8 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | verified |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | documented |
| OpenAPI Examples | verified |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (5)

- **Crescendo MCP API** — Model Context Protocol (MCP) endpoints.
- **Crescendo Provisioning API** — Tenant-scoped provisioning resources.
- **Crescendo Reporting API** — Reporting-friendly exports (cursor pagination).
- **Crescendo Service API** — Service metadata and health.
- **Crescendo VOC API** — Upload recordings for VOC processing.

## MCP servers (1)

- **Crescendo MCP Server**

## Agentic access (1)

- **Crescendo Agentic Access** — 17 operations · 8 acting

## Security (2)

- **Crescendo Authentication** — apiKey/http · 2 schemes
- **Crescendo Domain Security** — TLSv1.3 · DMARC

## Tags

Company, Customer Experience, Customer-Support, Artificial Intelligence, AI Agents, Contact Center, Conversational AI, Voice of Customer, MCP

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/crescendo/). Scores are computed from the provider's own public artifacts under a published rubric.