# CloudTalk

**Canonical:** https://apis.io/providers/cloudtalk/  
**Website:** https://www.cloudtalk.io  
**APIs profiled:** 13

CloudTalk is an AI-powered cloud call center and business phone system (CCaaS) for sales and customer support teams, backed by Point Nine. Its public REST API (served at https://my.cloudtalk.io/api, published as OpenAPI 3.0.1 version 1.7) lets developers automate calls, contacts, agents, groups, phone numbers, campaigns, tags, SMS, blacklists and notes, and read Conversation Intelligence data — transcription, sentiment, topics, talk-listen ratio and smart notes — plus initiate VoiceAgent calls. Authentication is HTTPS-only HTTP Basic Auth using an API Access Key ID and Secret; responses are JSON, paginated with a Collections Envelope, and rate limited to 60 requests per minute per company. Events are delivered through Workflow Automation triggers (native and virtual webhooks) rather than the REST API.

## Kin Score — 63.0 / 100 (strong)

Scored 2026-08-17 under rubric 0.11.0. Trend: rising (+11.3 from 51.7).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 62.1 |
| Governance | 11.5 |
| Operational Transparency | 81.6 |
| Developer Ergonomics | 56.0 |
| Commercial Clarity | 92.1 |

Regulatory layer — **Telecommunications**: 50.0 (matched via tags).

## Agent readiness — 53.4 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| MCP Server | derived |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | verified |
| OpenAPI Examples | verified |
| Rate Limit Signal | documented |
| Event Surface Described | yes |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (13)

- **CloudTalk Agents API** — All data you can get about your agents.
- **CloudTalk Bulks API** — Bulk actions.
- **CloudTalk Calls API** — All data you can get about your calls.
- **CloudTalk Campaigns API** — All data you can get about your campaigns.
- **CloudTalk Contacts API** — All data you can get about your contacts.
- **CloudTalk Conversation Intelligence API** — Conversation Intelligence data about your calls.
- **CloudTalk CueCard API** — CueCards API ver. 1.0.2
- **CloudTalk Groups API** — The Groups API from CloudTalk — 3 operation(s) for groups.
- **CloudTalk Numbers API** — All data you can get about your numbers.
- **CloudTalk Other API** — All other helper endpoints.
- **CloudTalk Sms API** — Sms handling.
- **CloudTalk Tags API** — All data you can get about your tags.
- **CloudTalk VoiceAgent API** — VoiceAgent API ver. 1.0.0

## MCP servers (1)

- **cloudtalk-mcp.yml**

## Agentic access (1)

- **Cloudtalk Agentic Access** — 56 operations · 33 acting

## Security (4)

- **Cloudtalk Authentication** — http · 1 scheme
- **Cloudtalk Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC
- **Cloudtalk Vulnerability Disclosure** — contact published
- **Cloudtalk Trust Center** — SOC 2, ISO 27001, HIPAA, GDPR

## Plans (1)

- **Cloudtalk Plans Pricing**

## Tags

Company, Communications, Voice, VoIP, Call Center, Contact Center, CCaaS, Telephony, SMS, Conversation Intelligence

---

Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/cloudtalk/). Scores are computed from the provider's own public artifacts under a published rubric.