# Charles Co

**Canonical:** https://apis.io/providers/charles-co/  
**Website:** https://www.hello-charles.com/  
**APIs profiled:** 1

Charles (charlesAI, hello-charles.com) is a Berlin-based conversational commerce and CRM platform that lets brands sell, market, and support customers over WhatsApp, Instagram, Facebook Messenger, and Webchat. Founded in 2019, the platform connects chat-app APIs (WhatsApp Business, Messenger) with e-commerce and CRM systems such as Shopify, Salesforce, SAP, and HubSpot, and layers AI agents over them to automate the full funnel from acquisition and conversion to retention while staying GDPR compliant. Charles exposes a token-authenticated HTTP API organized around per-tenant "universe" hosts, a public Postman workspace, and a (now deprecated) JavaScript/TypeScript browser SDK published to npm. It was surfaced as a portfolio lead of Speedinvest and enriched into the API Evangelist network from its public developer surface.

## Kin Score — 25.5 / 100 (emerging)

Scored 2026-08-17 under rubric 0.11.0. Trend: flat (+0.0 from 25.5).

| Facet | Score |
|---|---|
| Discoverability | 75.9 |
| Contract Quality | 0.0 |
| Governance | 0.0 |
| Operational Transparency | 21.1 |
| Developer Ergonomics | 52.2 |
| Commercial Clarity | 23.7 |

## Agent readiness — 9.0 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (1)

- **Charles API** — Token-authenticated HTTP API behind the Charles conversational commerce platform. Clients authenticate against a per-tenant "universe" host and the central api.hello-charles.com...

## Security (2)

- **Charles Co Authentication** — http · 2 schemes
- **Charles Co Domain Security** — TLSv1.3 · HSTS · DMARC

## Tags

Company, Conversational Commerce, Messaging, WhatsApp, CRM, Customer Support, E-Commerce, AI Agents

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/charles-co/). Scores are computed from the provider's own public artifacts under a published rubric.