# Capacity

**Canonical:** https://apis.io/providers/capacity/  
**Website:** https://capacity.com/  
**APIs profiled:** 0

Capacity provides a unified CX automation platform that leverages AI agents to automate, assist, analyze, and engage customers across voice, chat, SMS, email, and web channels. Founded in 2017 and part of the Equity.com incubator, it serves over 20,000 organizations, handling billions of automated interactions. The platform offers AI knowledge orchestration, real‑time agent assist, analytics, outbound campaigns, and industry‑specific solutions, aiming to reduce support costs and improve customer experiences.

## Kin Score — 19.5 / 100 (emerging)

Scored 2026-10-09 under rubric 0.23.0.

| Facet | Score |
|---|---|
| Discoverability | 50.0 |
| Contract Quality | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 26.3 |
| Developer Ergonomics | 26.2 |
| Access Clarity | 34.2 |

Regulatory layer — **Horizontal (data, software, accessibility, platform)**: 9.1 (matched via fallback).

## Agent readiness — 3.1 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | documented |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | no |
| Protected Resource Metadata | no |
| Dynamic Client Registration | no |
| Agentic Commerce | no |

## Security (1)

- **Capacity Domain Security** — TLSv1.3 · DMARC

## Tags

Company, AI, Customer Experience, Automation, Platform, SaaS

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/capacity/). Scores are computed from the provider's own public artifacts under a published rubric.