# CallMiner

**Canonical:** https://apis.io/providers/callminer/  
**Website:** https://callminer.com/  
**APIs profiled:** 2

CallMiner is a Waltham, Massachusetts conversation intelligence and contact-center analytics company whose Eureka platform captures and analyzes omnichannel customer interactions — recorded and real-time audio, screen recordings, chat, email, surveys and video — to surface customer experience, quality management, risk and compliance, fraud and sales-effectiveness insight. The product family spans Capture (Record, Screen Record, Redact), Intelligence (Analyze, Visualize), Augmentation (Coach, RealTime) and Automation (Outreach, OmniAgent, LiveTranslate). CallMiner exposes an OAuth 2.0 protected developer API — a media/metadata Ingestion API and a Bulk Export API — hosted on regional api*.callminer.net endpoints and secured by its own IdentityServer-based identity provider at idp*.callminer.net. The API reference is published as Swagger UI on the API host itself but sits behind an interactive login, so no machine-readable contract is publicly retrievable.

## Kin Score — 23.1 / 100 (emerging)

Scored 2026-08-17 under rubric 0.11.0. Trend: flat (+0.0 from 23.1).

| Facet | Score |
|---|---|
| Discoverability | 87.0 |
| Contract Quality | 0.0 |
| Governance | 12.5 |
| Operational Transparency | 15.8 |
| Developer Ergonomics | 17.4 |
| Commercial Clarity | 36.8 |

## Agent readiness — 12.2 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## APIs (2)

- **CallMiner Eureka Ingestion API** — Asynchronously add or update media and metadata for audio and text-based contacts in a CallMiner Eureka tenant. Hosted on the regional CallMiner API host and protected by OAuth ...
- **CallMiner Eureka Bulk Export API** — Create and poll bulk export jobs that extract contact, transcript, score and metadata datasets out of a CallMiner Eureka tenant as downloadable archives. Protected by OAuth 2.0 ...

## Security (3)

- **Callminer Authentication** — oauth2/openIdConnect · 3 schemes
- **Callminer Domain Security** — TLSv1.3 · HSTS · DMARC
- **Callminer Trust Center** — SOC 2 Type II, ISO/IEC 27001:2022, HITRUST CSF, FISMA, PCI DSS, HIPAA

## Plans (1)

- **Callminer Plans Pricing**

## Tags

Company, Conversation Intelligence, Speech Analytics, Contact Center, Customer Experience, Artificial Intelligence, Analytics, Transcription, Quality Management, Compliance

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/callminer/). Scores are computed from the provider's own public artifacts under a published rubric.