# brightback

**Canonical:** https://apis.io/providers/brightback/  
**Website:** https://brightback.com  
**APIs profiled:** 1

Brightback (now Chargebee Retention) is a churn-prevention and cancellation- experience platform for subscription businesses. When a customer clicks "cancel," Brightback intercepts the flow with a personalized, hosted save experience — targeted offers, surveys, and deflection paths — driven by customer and billing context passed from the merchant. Founded as a standalone SaaS backed by Point Nine and other investors, Brightback was acquired by Chargebee in 2021 and operates as Chargebee Retention. Developers integrate via the brightbackjs client library or a server-side pre-cancel API that returns a unique Cancel Session URL, with HMAC-SHA-512 signed requests for backend calls.

## Kin Score — 23.2 / 100 (emerging)

Scored 2026-08-19 under rubric 0.12.0. Trend: flat (-0.8 from 24.0).

| Facet | Score |
|---|---|
| Discoverability | 75.9 |
| Contract Quality | 15.9 |
| Governance | 16.7 |
| Contract Governance | 16.7 |
| Operational Transparency | 18.4 |
| Developer Ergonomics | 36.3 |
| Commercial Clarity | 0.0 |
| Access Clarity | 0.0 |

## Agent readiness — 36.5 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| Reversibility Documented | documented |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | documented |
| OpenAPI Examples | verified |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (1)

- **brightback Retention API** — The Retention API from brightback — 1 operation(s) for retention.

## MCP servers (1)

- **brightback-mcp.yml**

## Security (2)

- **Brightback Authentication** — apiKey · 2 schemes
- **Brightback Domain Security** — TLSv1.2 · DMARC

## Tags

Company, Churn Prevention, Customer Retention, Subscriptions, Cancellation, SaaS

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/brightback/). Scores are computed from the provider's own public artifacts under a published rubric.